Yeah, I'm with you. I'm not about to invest a gazillion hours of my time while Rogers pretends to be interested in fixing this issue. Fortunately, the channels that don't come in aren't at the top of my viewing list. And that's probably true for all of us who are having a problem so that might be a clue as to why we can't get them. Maybe Rogers has a way to make sure the popular channels are at full strength while the less popular get what's left. I'm sure not a techie so I'm just speculating. Anyway, I've started looking at Bell Expressview to see how that compares. Dealing with Rogers is just a pain - but then again, so is dealing with Bell. Geez, isn't it great having the CRTC to look after us?
I hear you, wilbrich. Unfortunately, one of the channels that is out for me is one I watch a lot (the NFL Network).
But fortunately, I think I've found an answer. I'm not sure if it'll be the answer for everyone, but it's working for me so far.
Apparently Rogers has rolled out a technology called SDV, it basically affects how the system operates (I believe in short the system uses bandwidth more efficiently). Obviously, it can also create problems.
I took the advice provided by user "57" at the digitalhome forum. I had my box plugged into a surge suppressor. I now have it plugged directly into the wall outlet. Apparently, the suppressor can cause the box to not communicate as effectively as it needs to with the Rogers system when SDV is in use. Here are some links:
Thanks Rogers for being so quick to respond to your customers, the answer was right here and I didn't have to spend about an hour searching online. Oh wait, actually I did. Honestly, how hard would it be to provide an explanation? These SDV issues have been happening to your customers for months. It's not like this is a brand new issue. Why do we have to go to another forum to get answers? Other companies have support forums where they actually help their customers. At the very least put it on the Support FAQ on your website.
I know I'm being a bit of a jerk, but it's also some honest feedback.
Good luck solving this issue everyone. I hope it's as easy for you as it seems to be for me.
My box is plugged directly into the wall, and I can't access On Demand 90% of the time. I hope your solution works for some, but it won't for me.
Tried the direct to wall plug-in thing. No change. Will explore those links when I get a chance. Tks.
I had a service call scheduled and the day before almost all my channels started to work again.
I cancelled the service call as I thought the problems had gone away. However, I still cannot access the Call Display Channel (ch. 975). This isn't a critical channel for me, so I have not rescheduled a service call.
I tried to plug directly into the wall as mentioned above, but it didn't solve the problems with ch. 975.
Here's a good news update! I finally got around to calling Rogers. They confirmed that both of my HD boxes were not sending a return signal back to Rogers whenever I tuned into an SDV channel. So they sent out a tech. He noted that both boxes did not have an IP address which indicates that there was no return signal (as above). So he checked the cable-in line and found something he called an "air filter" - at least I think that's what he said. It's a small (about 2" long) tube that attached to the cable just before the splitter. He said immediately that that was the problem. This filter was probably added by a Rogers tech years ago to clean up the signal. Before I bought the HD boxes, this was no big deal. But with the HD and SDV era, this filter prevents the box from sending a return signal to Rogers when you tune into a SDV channel. Anyway, he removed it and I'm functioning 100%.
S, if you're having a problem, check for this filter. The tech said that sometimes these are installed outside the house so you may have to look out there. He also said some of the less experienced techs may not diagnose the problem as they may be unfamiliar with this device. Apparently it's no longer used but may still be installed on many cable installations.