Catalogue Error on ROD

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I'm a Reliable Contributor
Posts: 285

Re: Catalogue Error on ROD

I spoke to them many times. One CSR offered me 20 bucks off. I laughed and said you will be offereing me much more by the time this is over. 

Steve
I've Been Here Awhile
Posts: 4

Re: Catalogue Error on ROD

I also expereinced the same thing.  I have been calling them for several times and the only advice they give is reboot - which doesn't work.

I'm a Reliable Contributor
Posts: 285

Re: Catalogue Error on ROD

It has been fixed now with the new update last week. Unplug for 1/2 hour then plug in. Don't try to access ondemand for at least 30 minutes giving it time for the cataloge to install. 

Steve
I'm Here A Lot
Posts: 5

Re: Catalogue Error on ROD

Thanks. I will try it tonight. I hope it works. Wife and kids giving me a hard time!!!!!@
I've Been Here Awhile
Posts: 4

Re: Catalogue Error on ROD

I disagree that it has been fixed last week. I just tried it last night (March 27). . . same thing! I'm hopeless and desperate... It is very very sad and frustrating to note that Rogers cannot find the solution.  Smiley Sad

I'm a Reliable Contributor
Posts: 285

Re: Catalogue Error on ROD

Do you have software version 6.0.1.0110?
Steve
I've Been Here Awhile
Posts: 4

Re: Catalogue Error on ROD

How do I find that out?

I'm a Reliable Contributor
Posts: 285

Re: Catalogue Error on ROD

Settings troubleshooting system information.
Steve
I'm Here A Lot
Posts: 5

Re: Catalogue Error on ROD

If we dont have that version. How do we get it?
I'm a Reliable Contributor
Posts: 285

Re: Catalogue Error on ROD

You wait until they push it to you. They are doing comunity by comunity it looks like. Check the software update thread here in this section.

 

Steve