Can't watch my show and can't record my show with my NEXTBOX!

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I've Been Around
Posts: 1

Can't watch my show and can't record my show with my NEXTBOX!

It's been 3 days now, I can't watch my show I only have 10 channels all of them are news,I tried to call the tech and rep.but they can't do anything, I need somebody to come in my place to check my NEXTBOX I'm paying for that but I can't watch anything, and some of the reps are rude, please help.

 

 

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Resident Expert
Resident Expert
Posts: 14,074

Re: Can't watch my show and can't record my show with my NEXTBOX!

Unfortunately, this is a USER to USER form.. none of us here can do anything 😞

You would have to talk to somone on the phone and have them send a tech out (as it does sount more like its a signal or something similar issue)

 

The rogers facebook page, is monitored and they may be able to help from there, or the rogers Twitter @rogershelps



I'm an Advisor
Posts: 764

Re: Can't watch my show and can't record my show with my NEXTBOX!

I recommend that you complain on Twitter, and continue to call in and log the issue. When you call, state that you need a ticket / interaction number for the call and write it down, then demand a partial refund / credit for your time and frustration.

The only way to get their attention is to hit them in the pocketbook and hold them accountable by building a timeline of when you speak to them, and how they did not meet your expectations or fix the problem.

Good luck, I hope you get your issue resolved soon!