Can't turn off SAP (or DVS or descriptive audio)

[nbwicker]

Here's the problem. ITS ONLY ON A SINGLE CHANNEL. On my digital cable box, ABC, Channel 20 has a descriptive audio when I watch certain shows like the middle and suburgatory.

All my options for SAP on my TV are off, and they all seem off on my digital box also.

I also tried powering off the digital box and I also unplugged the digital box to reset it.

Anyone have any suggestions how I can turn off this narration that only seems to happen on this one particular channel on certain episodes?

Thanks

***Edited labels***

[kathy13 · Accepted solution]

 I was able to turn off one channel's DVS using the info button on the guide.

Then I checked the guide "settings" audio and the DVS was "enabled". Changed it to "disabled", and seems to be fixed now.

[mousetamer]

Which box do you have? Old guide or new?

[Pauly]

also what tv do u have?

[nbwicker]

The tV is a Phillips LCD (50FPL 3707)

as for the guide, I'm not sure...I would say the old one, I didn't notice and changes (how can you tell if its the new or old one)

and the digital box is a Motorola (its a couple years old at least 3. do you need a model number?)

[Pauly]

since you have a motorola STB. your probaly in atlantic canada. ie newfound land or newbrunswick.  i am not familiar with the menu options for those boxes, sorry, but try to look for one called descriptive audio,  and see if its enbled, and turn it off.

[nbwicker]

Settings, Language, Desc. Video. Its already off

(and yes you are right I am in Atlantic Canada, NB to be exact.)

...any other suggestions?

[senordd]

Is there any possibility that it's the fault of the station and not your tv or cable box? Have you tried watching from a different tv? I recall seeing an episode of CSI with the audio description on once when I never made any changes to my tv settings and it's the only time I've ever seen/heard that it before.

[Pauly]

Oh yeah why didn't I mention before, it might be a fault of the TV station as well. one thing you can do is go to a friends house and see if his sound is the same, then you know that you can write a nasty email or snail mail to the tv station and convince them to fix it.

[sleedt]

I have same problem - have phoned Rogers many times and they are unable to help me. TCM has the descriptive audio and I've been trying now for almost a year to figure out what's going on. It's not on my TV - found that setting already.

And the thing is - you have to be home during the weekday to get on the phone with them to figure it out- although they can't do it anyway. On the weekend - they are unable to help you. And it's not on for all the movies - just sometimes. I'm totally sick of it and thinking of cancelling cable altogether. Just like the movies being mysteriously blacked out - they couldn't show them in Canada - but we can still pay for the channel of course.............

[Gdkitty]

Same question as to the above users.

Which box do you have?

Have you tried going into the CC/DV options for that channel?

(on the new advanced guide, you hit info, then there should be an option along the top for it)