Cable Stingray Music No Metadata

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I'm Here A Lot
Posts: 7

Cable Stingray Music No Metadata

The stingray music channels aren't showing any music metadata. Title, by, CD, label are all blank. It's been like this for about two weeks on all the channels I've checked, including 712 which is my preferred channel. My NextBox has been rebooted, didn't help. The cable box is about 3.5 yrs old and I'm wondering if they just changed the data format or something and the box can't cope.

 

 

 

***Edited Labels***

Resident Expert
Resident Expert
Posts: 2,911

Re: Cable Stingray Music No Metadata

@Cactus73 : It's working fine for me.  Where are you located (roughly)? What is the exact make/model of your box(es)?  It's working in Toronto on my two 9865 PVRs, as well as my old SA8300HD.

 

Have you checked your signal as this can sometimes cause issues, but I thought you'd probably encounter audio dropouts, etc...  See:  

 

https://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M42...

 

You can also call Rogers to have them check the signal and/or look into the issue:

 

https://www.rogers.com/consumer/contactus/share-a-concern

 

https://www.rogers.com/consumer/support/contactus



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I Plan to Stick Around
Posts: 29

Re: Cable Stingray Music No Metadata

I have the same problem for a while too, no data on the stingray audio channels. I have the regular HD Nextbox (New-Brunswick version).

Resident Expert
Resident Expert
Posts: 2,911

Re: Cable Stingray Music No Metadata

Sounds like this is an Atlantic Canada Issue. Make sure you tell the CSRs that you're in Atlantic Canada (exact city) and it'd be a good idea to have the exact make/model of your box(es) handy. (Motorola DCX3400 or whatever)



Resident Expert
Resident Expert
Posts: 2,911

Re: Cable Stingray Music No Metadata

One other suggestion is to contact Stingray. I have found them good to work with. They would then work with Rogers towards a resolution:

 

https://webplayer.stingray.com/play/account-settings/about

 

Or possibly the following - not sure if it works any more:

 

support@galaxie.zendesk.com



I Plan to Stick Around
Posts: 29

Re: Cable Stingray Music No Metadata

Has of today the Stingray data is back, the text is rather small, but it's better than none. 🙂