Cable Outage in Richmond Hill ON

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I've Been Around
Posts: 1

Cable Outage in Richmond Hill ON

Still have Internet and cable down and out in Richmond Hill since early this afternoon

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Moderator
Moderator
Posts: 1,845

Re: Cable Outage in Richmond Hill ON

 

Hello, @Hockeychick

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for you post. I don't see any reported service interruption in Richmond Hill area. I can check your connection/segment.  Addressing the issue involves in accessing your account/modem.

 

I’m going to send you a private message from CommunityHelps. Once you are logged into the forums, please click on your avatar which in on the top right side of the page and then on the envelope icon to access your messages. Alternately, you can follow the link to access your Inbox.

 

Cheers,

RogersMoin

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I've Been Around
Posts: 1

Re: Cable Outage in Richmond Hill ON

Mine is also down since this morning.
I called in and was told remotely that neighbours haven't had an issue.
MAYBE they haven't been home and checked or don't bother to call in.

It was working fine this morning. Then suddenly stopped. And no, I did not move anything or touch anything on the modem at that time.

An hour after it stopped, I unplugged modems, routers, and everything else associated, and reconnected after 2 mins.
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Moderator
Moderator
Posts: 1,845

Re: Cable Outage in Richmond Hill ON

 

Hello, @Ronin009

 

Welcome to the Rogers Community Forums! Thank you for joining the conversation.

 

The Internet service interruption can certainly be troublesome. Let us know if the service is still offline, we can certainly help resolve the issue. 

 

Thanks, 

RogersMoin

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I've Been Here Awhile
Posts: 4

Re: Cable Outage in Richmond Hill ON

No cell service, texts etc. In Richmond Hill for a few hours now. Can'r get through to Roger's help.
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Moderator
Moderator
Posts: 1,007

Re: Cable Outage in Richmond Hill ON

Hello @apisanobeaumont,

 

Welcome to the Rogers Community Forums!

 

I know how important it is to stay connected at all times.  Please send us a private message @CommunityHelps with the phone number that is affected so we can look into this for you.

 

For more information on our private messaging system check out our blog.

  

RogersTony