Thank you for you post. I don't see any reported service interruption in Richmond Hill area. I can check your connection/segment. Addressing the issue involves in accessing your account/modem.
I’m going to send you a private message from CommunityHelps. Once you are logged into the forums, please click on your avatar which in on the top right side of the page and then on the envelope icon to access your messages. Alternately, you can follow the link to access your Inbox.