Cable Cuts Out Every 10-20 Seconds?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
KerriW
I've Been Around
Posts: 1

Cable Cuts Out Every 10-20 Seconds?

Have been having this issue for the past few days - whenever I try to watch something, everything goes black for a second and it happens almost every 10-20 seconds. Makes it hard to watch - have tried resetting the modem and unplugging and unplugging the cable box back in. Any suggestions? 

 

*Added Labels*

RogersTim
Moderator
Moderator
Posts: 151

Re: Cable Cuts Out Every 10-20 Seconds?

Hey @KerriW

 

Thanks for your first post!

 

It’s really not an enjoyable experience when your picture is cutting in and out like that while you’re trying to watch TV. Thanks for trying to reboot everything already!

 

Is your TV hooked up to your digital box using an HDMI cable? If so, can you try unplugging it from both the TV and your digital box for 10 seconds? If that doesn’t clear the issue, can you try another HDMI cable and then even another input source on your TV, please?

 

Regards,

RogersTim

57
Resident Expert
Resident Expert
Posts: 3,955

Re: Cable Cuts Out Every 10-20 Seconds?

@KerriW : Is this on live TV or a recording?  Most of these black screen issues are related to signal problems at your home or in your neighbourhood.  Call Rogers and have them check your signal at home/neighbourhood.  See the following post for additional information on the topic:

 

https://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M42...

 

It is possible that it's HDMI-related as mentioned above. The issue is similar in that a poor connection causes poor signal to the TV, but at a different point.