@grumpy0282 : I can see channel 293 on my NB3 (9865) just fine. Make sure you haven't pressed the "guide" button twice because it'll go from "all" channels to "favourite" channels. In Navigatr you can also go into "Guide - Filter Channels" (red button at the top right). Make sure that's set up properly and not filtering stuff out.
Lastly, sometimes Rogers makes mistakes and a channel may be authorized on one STB and not another in the home.
I have a grandfathered VIP package and Ch 293 (and 292) are greened out in my SARA guide. 57 has VIP Ultimate which probably includes those channels.
Correct, but that shouldn't have an impact on what's displayed in the guide when viewing "all channels". All available channels should still show, whether they are "greyed/greened" out with your package shouldn't matter.
I guess another option would be under "Settings - Channel Setup - Hide Channels" using Navigatr.