When we try to play some TV shows from there On Demand list, we hear background sound (music, car noise, etc), but no dialogue. Lips move, but no vocals.
Good evening @STBE,
Welcome to the Community and thank you for your post.
Needless to say the issue you have described would've ruined the On Demand experience for sure. Was this specific to a certain channel's content or did you notice this on various shows on different channels? Do you happen to have more than one box? If yes, then are you experiencing the same issue on the other boxes too? I wasn't able to replicate the issue on our end, have you tried rebooting the box to see if that resolves the audio/sounds problems?
Looking forward to hearing from you 🙂.
Thank you all for bringing this to our attention. We are aware, some new content On Demand from CityTV missing part of their audio tracks and are working to resolve this.
If you'd like to be notified once the issue is resolved, please reach out to us via PM @CommunityHelps, so we may escalate a ticket on your account. Once fixed, the ticket is closed and an automated notification will be sent out to you. If you're not sure how our private messenger works, check out this blog 🙂.