Apple TV Can't sign into Crave

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I Plan to Stick Around
Posts: 14

Re: Apple TV Can't sign into Crave

It was a . app before, now it's worse. Netflix it's not.

I Plan to Stick Around
Posts: 11

Re: Apple TV Can't sign into Crave

I am experiencing the same thing with the message...i also tried to restart but it did not work

I'm a Senior Advisor
Posts: 2,093

Re: Apple TV Can't sign into Crave


@Gimped wrote:
Hi RogersLaura,
Will older gen Apple TVs be supported? I think I have gen 2. 

Unfortunately, you can uncross your fingers - Here is the specs from Crave FAQ site on Apple TV versions.

 

What Apple TV devices is Crave supported on?

Crave is supported on Apple TV 3+, OS Version of 6.0+.

 

So at this time, based upon their website, it doesn't appear the older generations below 3 are not supported.

 

Crave Support FAQ.  They also speak to other devices as well.  Just about everything you ever wanted to know about Crave and Crave+HBO+Movies is on there.

 

https://www.crave.ca/help-and-frequently-asked-questions-74295754?ua=eyJtIjoiYSIsInAiOlsiYyIsImNwIl0...

 

Hope your fingers didn't cramp.  Obsolescence, what a wonderful thing!!Smiley Wink

 

Wish the news was better.

 

Bruce

I Plan to Stick Around
Posts: 14

Re: Apple TV Can't sign into Crave

Anyone have similar issues with a Samsung Smart TV? I go through the process and I can actually sign in but when I go to watch anything it says I need a subscription which I obviously have.

I'm Here A Lot
Posts: 5

Re: Apple TV Can't sign into Crave

Yes. I’m having same issue with Samsung TV. Computer verifies I’m successfully signed in on the Tv and to stream on, but when I try and play something on the app on the tv says I’m not authorized and I need to sign in. . ?
I've Been Around
Posts: 1

Re: Apple TV Can't sign into Crave

WE are having the same issue.  Getting nowhere with Crave.   Supposingly they have put a ticket in for us a week ago however, we have not heard anything back.  We have Apple TV 3+ and 4K.  

I'm Here A Lot
Posts: 6

Re: Apple TV Can't sign into Crave

Well TGIF and I just rebooted my Apple TV version 3 expecting exactly the same results as the past daily attempts, but it worked. 

When I entered the 7 digit code in my web browser and then was redirected to the login, and picked Rogers as my Provider, and entered my Rogers account login, I expected it to fail as usual, but it WORKED. 

I'm Here A Lot
Posts: 6

Re: Apple TV Can't sign into Crave

And it also worked on my old APPLE TV version 2. Hopefully it works now for everyone who has had trouble

I Plan to Stick Around
Posts: 11

Re: Apple TV Can't sign into Crave

Hi,

When you said rebooted...did you reset your Apple 3 back to factory settings or just restart. I want to make sure I do the same thing.

Thanks

Paul
I'm Here A Lot
Posts: 6

Re: Apple TV Can't sign into Crave

Just the Restart from the Main Menu

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