Apple TV Can't sign into Crave

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Moderator
Moderator
Posts: 106

Re: Apple TV Can't sign into Crave

Greetings @Paul40!

 

A warm welcome to the Community Forums! 😄

 

I can confirm that the Crave app should be compatible with any Apple TV's that are 3rd/4th generation with OS Version of 6.0+. I'm really sorry to hear that you and few others are having some trouble getting it to work!

 

There are a few things we can check to ensure that everything is properly provisioned on the back end. If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE


Thank you kindly!

RogersLaura

I'm Here A Lot
Posts: 6

Re: Apple TV Can't sign into Crave

This still doesn't work for my Apple TV  Ver 3 and I sent a PM

I Plan to Stick Around
Posts: 11

Re: Apple TV Can't sign into Crave

Hi RogersLaura,

 

I am not sure how to send you a private message but I can attach the screen shots of the message I get on my Apple TV 3rd generation.  Crave has been very little help except sending me return emails saying that i should go to a debug site even though i have shown them with attachments everything that has gone wrong.  This is really frustrating from a customer perspective.

 

Paul

Resident Expert
Resident Expert
Posts: 2,202

Re: Apple TV Can't sign into Crave


@Paul40 wrote:

 

I am not sure how to send you a private message


The instructions are outlined in post 41 of this thread. I've included an additional link below:

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...

 

You can also click on @RogersLaura and then click on send a PM on the right side of the screen that comes up.



I Plan to Stick Around
Posts: 11

Re: Apple TV Can't sign into Crave

Thank you that worked, I was able to send the private message with the picture to Laura.  Appreciated....Paul

I Plan to Stick Around
Posts: 14

Re: Apple TV Can't sign into Crave

I am having the same problem with the Apple TV 3rd gen as well as my older Samsung smart TV. No help from Crave.

I've Been Here Awhile
Posts: 3

Re: Apple TV Can't sign into Crave

I'm still getting the same error message when I attempt to sign into the updated Crave app on my Apple TV gen 3. I don't know if this is a problem with Apple, Rogers, or Crave. But the error message comes up on the app, not on the log in at the ctavetv website. Right now the onky way I can access it is through my phone app and them cast it onto my tv but that is very inconvenient.
I Plan to Stick Around
Posts: 14

Re: Apple TV Can't sign into Crave

Can’t use the the app on Apple TV 3rd gen, Samsung Smart TV and the app isn’t available for Android TV or Roku. I guess Crave will have the same fate as SHOMI.

I'm Here A Lot
Posts: 5

Re: Apple TV Can't sign into Crave

So it took Crave almost a week to get back to me after I responded to their request to uninstall the app and reinstall it.. even though they should know that you can’t in fact do that on a gen 3. Their response was “Is the issue still persisting.” Seriously? I’m sure another week will go by until their next response
I've Been Here Awhile
Posts: 3

Re: Apple TV Can't sign into Crave

So Crave doesn't know how to fix the problem, and neither does Rogers. Has anyone contacted Apple?
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