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Apple TV Can't sign into Crave

Sailorman
I Plan to Stick Around

Anyone else having trouble signing into Crave on an Apple TV.  I got Crave working on an iPad and through my PVR but no go on Apple TV. It accepts my sign-in online using my Rogers info, but doesn't refresh and activate on Apple TV.

 

I called it in to tech support but it sounds they are unaware.  They refreshed and said to try again in an hour. 

 

 

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82 REPLIES 82

Re: Apple TV Can't sign into Crave

pmcdunnough
I Plan to Stick Around

I can activate Crave TV on my iPad but not on my Apple TV 4K. Maybe related to crave.ca vs cravetv.ca?

Re: Apple TV Can't sign into Crave

seadooxp30
I Plan to Stick Around

and of course apple tv 4 does't  connect crave tv to rogers.

come on rogers. is that so hard to do!!!


@SteveH1111 wrote:

As a TMN subscriber, why can't I watch Season 9 Shameless episodes since this change? Something seems to be missing from this picture!


 

Re: Apple TV Can't sign into Crave

99luftballoons
I Plan to Stick Around

Been trying all day with AppleTV 4 box, but as many times as it tells me I have activated it, it still won't work. Maybe tomorrow.

Re: Apple TV Can't sign into Crave

And at 9:44 p.m. Nov. 1 it again did not sign in. 

Re: Apple TV Can't sign into Crave

seadooxp30
I Plan to Stick Around

9:45 and still same issue. I see new rebranded crave app. I have feeling at4 app needs to be updated

Re: Apple TV Can't sign into Crave

That might be my guess.

It may not be a rogers issue.

That the app itself doesnt properly talk to the the authentication server to work with the rogers login.

Crave will have to update the app for the ATV.



Re: Apple TV Can't sign into Crave

seadooxp30
I Plan to Stick Around
I have friend that uses the same app with bell and works fine for him
It’s clearly Rogers drop the ball on this

Re: Apple TV Can't sign into Crave

Not necessarily.

As the CRAVE is owned and run by bell.
It likely has had the bell integration on this for a long time... but not for other providers.

(on the website, you dont use the regular crave login, you have to do the specific one for your provider, which the app may not have that functionality yet)


Rogers can not update the app, its up to BELL to do that.



Re: Apple TV Can't sign into Crave

Pauly
Resident Expert
Resident Expert
I would just be patient. Software does take a while to get updates pushed, but we live in a "i need it right now" society


Re: Apple TV Can't sign into Crave

seadooxp30
I Plan to Stick Around
Agree but they knew about this change from few months back...
All i’m Saying if they advertise something make sure it works on that day...
I can wait few days just not sure if Rogers doing anything about it
Reports from tech support sujjedt thst they are not aware of issue !!!

Re: Apple TV Can't sign into Crave

Someone posted this on the other thread.

https://www.crave.ca/help-and-frequently-asked-questions-74295754

"Users who have subscribed through Crave.ca:  Crave is available directly to all Canadians with access to the Internet via Crave.ca. It’s also available on iOS and Android devices. By November 15, Crave will be available on all partner platforms such as Apple TV, Samsung Smart TVs, Xbox One, and Amazon Fire TV."

 

So with the rebranding, and these changes.. looks like there will an app update to make fully compatible on other platforms, by the 15th.



Re: Apple TV Can't sign into Crave

Pauly
Resident Expert
Resident Expert
The problem is we live in a "I WANT IT RIGHT NOW" Society. Back years ago when I was young, we were very patient, when a movie came out we visited the video store to see if it was available, if so, we rent it and watched it, if not, we did not complain and whine and cry and scream. We would simply wait till the next day and check to see if it became available and if it was, we would rent it.

This whole new technology of streaming your movies anytime you want is GREAT* but we need to be careful, too much consumption is also not good for us, and there are people who are glued to their tablets and phones watching/streaming movies while they're cooking, giving their kids a bath, vacuuming, or doing other things around the house or *yikes* even driving their car *yikes* they are too addicted to screen time they are not paying attention to other important things around them they are setting them self up for danger.

I am all in favour of a good streaming site like Crave (Formerly Crave TV), and a TV channel like Crave (Formerly TMN The Movie Network but please please please watch in moderation and don't over due it.


Re: Apple TV Can't sign into Crave

larsenc
I'm Here A Lot
I’m having this issue as well😡....can anyone answer this...I already subscribed to crave through my Apple TV...now that it’s inckuded with the Rogers hbo bundle which I have do I cancel my subscription through Apple? If so will I lose any programming, functionity etc?

Re: Apple TV Can't sign into Crave

Good question.

 

As it is for now, it looks like until the 15th, wont be able to go through the apple TV to view.

If its included, then yes, you wouldnt need your subscription that  you are paying elsewise.

BUT, not sure myself, if it keeps track of what is watched, etc.
That sort of thing wouldnt carry over from one account to the other 😞



Re: Apple TV Can't sign into Crave

pmcdunnough
I Plan to Stick Around

@ Pauly

 

There is a fair amount of evidence that digital devices are harming young people ( of school age). Schools should not allow devices at all. Paper and pencil. Be interesting to see where the children of top companies such as Facebook, Google, etc... go to school and what their policy on electronic devices is ( a fair number attend private schools which ban those devices).

 

As for adults, some people are in positions where movies are their hobbies. Telling them to be moderate about that can make no sense. Your examples are well taken though. 

 

The whole issue with the Apple TV seems to be the crave.ca vs cravetv.c, as I mentioned earlier. Mind you, someone seems to have succeeded in activating their AppleTV using the old app, which uses cravetv.ca

Re: Apple TV Can't sign into Crave

chomyn
I Plan to Stick Around

Crave TV still DOES NOT activate on Apple TV 4 and Apple TV 4K as of November 3, 2018 at 1:59pm.  It does work on my Android phone and a Amazon Fire Stick.  Not sure if this a Rogers issue or a Crave issue.  Still very annoying, but I can at least access everything on the receiver via Video On Demand.  I'm guessing it's Crave's activation servers for any new activation.  The Rogers credentials clearly work, but it's not working even though it says successful activation.

Re: Apple TV Can't sign into Crave

Rayski
I've Been Around
On the Crave website FAQ it states that updates to Apple TV app will take place by November 15th

Re: Apple TV Can't sign into Crave

chapelle
I've Been Around

I encountered the same problem. I've been able to access CraveTV on my iPhone, iPad and PC but when I successfully go through the AppleTV activation process on my PC, the CraveTV app does not reload and activate. I've tried the activation process both on my iPad and my PC.

Re: Apple TV Can't sign into Crave

smoore
I've Been Around

Crave indicates that Apple TV and other platforms will work by November 15th.  This is a Crave issue rather than a Rogers issue.  Sorry didn't see page two that this information has already been posted.  

Re: Apple TV Can't sign into Crave

Gimped
I Plan to Stick Around

Same thing happens to me. I've activated via my iPhone and via my laptop various times and the app still doesn't refresh, even after rebooting my AppleTV.

 

If/when you get it working @Sailorman pls let us know!