Anyplace TV shows with key (blocked) but I am already subscribed to them at home

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I've Been Around
Posts: 1

Anyplace TV shows with key (blocked) but I am already subscribed to them at home

Logged into Rogers Anyplace TV and the shows have a key (blocked) but I am already subscribed to them at home. Anyone know how I Can fix this? Live TV works (sports). Any ideas???

 

 

 

 

 

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Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Anyplace TV shows with key (blocked) but I am already subscribed to them at home

Have you made sure your cable account is linked to the MyRogers profile you're using? The cable services need to be available on the profile in order to verify if you are subscribed to the programming.

I'm an Advisor
Posts: 764

Re: Anyplace TV shows with key (blocked) but I am already subscribed to them at home

I had this problem in the past, a quick call to cable technical support at 1-888-ROGERS-1 took care of the problem.

As @lockdown2341 suggested, your MyRogers and cable accounts bed to be linked.