Anyplace TV App?

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BS
I'm a Senior Advisor
Posts: 2,154

Re: Anyplace TV App?

One thing to keep in mind, is that these apps and web sites are currently in their very earliest production versions, in order to support the testing of the IP based Ignite TV being soft rolled out to Engineers in their homes, and soon to be a small set of consumers.

 

We are no longer on the previously established reasonably stable versions of the apps that were designed to work with Navigatr, and it took quite a while to get stability.

 

So keep posting the issues here, contacting support via phone or chat - we aren't beta testers per se, but we definitely are using versions that are not fully implemented or tested, and currently they are attempting to get them working for IP based TV, while maintaining support for the traditional cable implementation, which is what we the consumer are all using.

 

Doesn't relieve the frustration that comes from living with these as they come, but only suggestion is first be patient, and secondly, keep reporting things as they come - we have an indirect roll in this whole change process - we identify bugs as they arise, and generally, they either just go away, maybe a reinstall helps, and usually it doesn't go on for too long.

 

Ahh the pleasures of new technology during the earlier stages.  Unfortunately we don't have the traditional option - I will buy the new version after it has been out for a year.

 

Microsoft's most recent update, even though it was extensively tested (I am an insider tester - which basically means that you are testing a various points in the development, release and post release periods), and the last two have created problems.  But as I said, at least with Microsoft, you can decline an update for a couple of months, and as a tester, I choose do I want a rapid rollout, which would mean I get versions in early development with every bug that comes with it, or a delayed rollout, or only testing and feedback on post rollout.  I do delayed rollout - I still have to use my computer and have a life.  I test another product, but I have an active production version for doing my real work, and beta versions to assist with development.

 

Oh well, this is how it rolls in the world of implementation with Rogers TV.

 

Keep bringing the concerns forward, so they can figure out how to avoid them in new versions.

 

Bruce

57
Resident Expert
Resident Expert
Posts: 4,082

Re: Anyplace TV App?

@BS: The Anyplace home edition app has been around for a long time, so your post doesn't really apply in regards to @April3's question.  I don't know why @April3 is having issues with the app, but here are my suggestions.

 

1. Wait a little while. Often an issue will go away in a few hours or by the next day.

2. If that doesn't work, try deleting and reloading the app, as well as rebooting/restarting your device.

 

@April3 : What device and OS are you using?  If you've got an iPad or iPhone, check out the following link too:

 

http://communityforums.rogers.com/t5/TV/my-guide-amp-manage-my-pvr-missing/m-p/415266#M45098



April3
I've Been Here Awhile
Posts: 2

Re: Anyplace TV App?

Right now im using a samsung tab e lite with android 4.4  plus the other person that lives in this apartment has a BLU grand max android 6.0 

57
Resident Expert
Resident Expert
Posts: 4,082

Re: Anyplace TV App?

@April3 :  Sorry, I should have asked these additional questions earlier.

 

1. Was Home Edition working for you recently?

2. Has this issue just cropped up today, or is it longer?

3. Do you meet the requirements as outlined in the Anyplace FAQ, item 2?

 

https://www.rogers.com/customer/support/article/anyplace-tv-home-edition-overview

 

  • A Rogers Digital TV package subscription.
  • A Rogers SD, HD, or 4K digital box that you rent or own (digital adapters are not supported).
  • Rogers Internet on the same account as your TV service (in order to live stream).
  • An iPhone/iPad running iOS 7 or later versions, or an Android device running Android 4.0 or later versions.
  • A MyRogers profile, with your Rogers Digital TV account linked to it.

 



BS
I'm a Senior Advisor
Posts: 2,154

Re: Anyplace TV App?

@57.my oops. Yes. Home version is last remaining legacy app to permit for PVR access. I missed the poster say home version. Oops. Sorry for misinformation and thanks for catching it. Bruce
Ekana99
I've Been Here Awhile
Posts: 3

Re: Anyplace TV App?

Nothing yet! Still the same problem. Error 30112
57
Resident Expert
Resident Expert
Posts: 4,082

Re: Anyplace TV App?

@Ekana99 :  Do you meet all of the requirements of point 2 of the Anyplace FAQ?

 

https://www.rogers.com/customer/support/article/anyplace-tv-overview

 

  • A Rogers Digital TV package subscription.
  • A Rogers SD, HD, or 4K digital box that you rent or own (digital adapters are not supported).
  • An active internet or wireless data connection.
  • A computer with an up-to-date browser to access Anyplace TV online, or a smartphone/tablet running iOS or Android to use the Anyplace TV app.
    • Supported browsers: Chrome, Microsoft Edge, IE 11
  • A MyRogers profile, with your Rogers Digital TV account linked to it.

Have you tried deleting and reinstalling the app? 

Have you tried the Rogers Home Edition app and does it work?

Have you tried using the Chrome browser (or other supported browser) and the following link on a computer as a test?

 

https://www.rogersanyplacetv.com/live/900174



ash2010
I Plan to Stick Around
Posts: 10

Re: Anyplace TV App?

Anyplace TV Home Edition App abruptly stopped working

 

The Anyplace TV Home Edition App abruptly stopped working and gives below error

(E63) Refer to www.rogers.com/ Nextbox for more information (201)

 

I have re-installed the app but no change. Anyone else experiencing the same? Any solution

57
Resident Expert
Resident Expert
Posts: 4,082

Re: Anyplace TV App?

@ash2010 I just tried Home Edition on my iPad and it's working fine.  I assume you're trying to use the guide and/or programme your PVR?  If you're trying to stream, you'll need to use the Anyplace TV app.

 

http://communityforums.rogers.com/t5/TV/my-guide-amp-manage-my-pvr-missing/m-p/415266#M45098

 

If it was working for you before and stopped working just recently, perhaps simply waiting for a few hours will get it working again as there are sometimes issues with certain locations.  On the weekend sometimes it may take until Monday to get fixed, but it's working here in Toronto.



ash2010
I Plan to Stick Around
Posts: 10

Re: Anyplace TV App?

@57 , thanks for your response. The app is now functioning. There may be a technical fault with this Rogers app. Saturday night it gave same error but after 10 sec. However, Sunday night it was working fine.

As for Anyplace TV app, I cannot use it as it does not allow chromecast to mirror my smart phone. So I have to stick with Home Edition.