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Alert Ready

Lurker
I'm a Senior Advisor

Alert Ready, the national emergency alerting service, went live April 1.

 

How is Rogers implementing this system?  There's nothing on the website about it that I can find.

 

 

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Alert Ready

RogersAsif
Retired Moderator
Retired Moderator

Hello @Lurker  Smiley Happy

 

Here’s a bit of information about the program:

 

  • Emergency alert messages will appear during regular programming on your TV screen.
  • These messages are created by public officials from municipal, provincial and federal agencies (such as police or fire marshals).
  • Here some examples why alerts would be sent:
    • Amber Alerts, tornadoes, forest fires, floods, meteors, water contamination, industrial disasters, severe weather, hazardous chemical spills, or train derailments to name a few.

 

What is Emergency Alert Services (EAS)?:

 

The EAS is a mandatory requirement set by the regulatory body (CRTC) Commission that requires all broadcasters to fully participate in Canada’s National Public Alerting System. The EAS must be demonstrated by all incumbent local exchange carriers (ILEC) and MSO's in Canada by the end of 2014.

Are the alerts from Rogers?

No, the alerts are created by public officials at municipal, provincial and federal agencies and then sent by Pelmorex media to all affected television service providers (such as Rogers, Shaw, Cogeco, Bell, etc). We then send the alerts to the digital set-top boxes / digital adapters.

 

How frequently will I see these messages?

 

You will only see an alert in the event of an imminent emergency or during testing of the system.

 

What do I do when these messages display?

 

You need to pay close attention to the messages, because they are intended to inform and protect the public in the event of an emergency.

 

What will the messages look like on my screen?

 

If you have a Standard or High Definition digital box, you will see a message (either through pop-up or text that goes across the screen) which will temporarily override what you’re watching. Your programming will return to normal once the message is over.

 

If you have a digital adapter or an Arris/Moto box, your television will automatically tune to channel number 911 and will display the message on that channel. 

 

Am I able to disable the alerts? Can you disable them for me?

 

No, the alerts cannot be disabled by you or Rogers.

 

Why didn't I receive notification from Rogers about these alerts?

 

All television service distributors are participating in the national public alerting system.  A public service campaign is being launched this spring to better inform Canadians about the system.

 

 

 

Let us know if you have any more questions!

 

RogersAsif

 

 

 

View solution in original post

156 REPLIES 156

Re: Alert Ready

RogersAsif
Retired Moderator
Retired Moderator

Hello @Lurker  Smiley Happy

 

Here’s a bit of information about the program:

 

  • Emergency alert messages will appear during regular programming on your TV screen.
  • These messages are created by public officials from municipal, provincial and federal agencies (such as police or fire marshals).
  • Here some examples why alerts would be sent:
    • Amber Alerts, tornadoes, forest fires, floods, meteors, water contamination, industrial disasters, severe weather, hazardous chemical spills, or train derailments to name a few.

 

What is Emergency Alert Services (EAS)?:

 

The EAS is a mandatory requirement set by the regulatory body (CRTC) Commission that requires all broadcasters to fully participate in Canada’s National Public Alerting System. The EAS must be demonstrated by all incumbent local exchange carriers (ILEC) and MSO's in Canada by the end of 2014.

Are the alerts from Rogers?

No, the alerts are created by public officials at municipal, provincial and federal agencies and then sent by Pelmorex media to all affected television service providers (such as Rogers, Shaw, Cogeco, Bell, etc). We then send the alerts to the digital set-top boxes / digital adapters.

 

How frequently will I see these messages?

 

You will only see an alert in the event of an imminent emergency or during testing of the system.

 

What do I do when these messages display?

 

You need to pay close attention to the messages, because they are intended to inform and protect the public in the event of an emergency.

 

What will the messages look like on my screen?

 

If you have a Standard or High Definition digital box, you will see a message (either through pop-up or text that goes across the screen) which will temporarily override what you’re watching. Your programming will return to normal once the message is over.

 

If you have a digital adapter or an Arris/Moto box, your television will automatically tune to channel number 911 and will display the message on that channel. 

 

Am I able to disable the alerts? Can you disable them for me?

 

No, the alerts cannot be disabled by you or Rogers.

 

Why didn't I receive notification from Rogers about these alerts?

 

All television service distributors are participating in the national public alerting system.  A public service campaign is being launched this spring to better inform Canadians about the system.

 

 

 

Let us know if you have any more questions!

 

RogersAsif

 

 

 

View solution in original post

Re: Alert Ready

THere was a think on the last bill (at least for people with cable), which talked about the END of analog completely by May 15th..
That ALL tv will then need at least a DTA or digital box.

It did go on about the Alert then, saying that as of March 31st rogers will be part of the system.. which it would be pushed out over the lines to the digital boxes, etc.



Re: Alert Ready

OLDYELLR
I'm a Senior Advisor

Just curious if these alerts will be digital only.  I.e. I still get the aquarium channel on analog 70 and lots of people have analog lobbywatch.


Rogers PayGo. Location: S-W Ontario

Re: Alert Ready

Accoring to on the bill notice 

 

"A digital box or digital adapter will be required to enruse that you can see emercency alert messages on all television channels."

I would assume, its not pushed out via the FEED (if so would be visible on analog) moreso some sort of other overlay or message that the box receives.
Kind of like the caller ID part for the home phone.

Hopefully, it will be something that can be cleared from the screen once you see it.



Re: Alert Ready

OLDYELLR
I'm a Senior Advisor

I often see big  tornado warnings on channels originating from Buffalo or Erie that you can't dismiss. But maybe if it's a digital overlay, the Exit button might work. Even a small warning can become annoying when repeated enough.


Rogers PayGo. Location: S-W Ontario

Re: Alert Ready

Lurker
I'm a Senior Advisor

@OLDYELLR wrote:

I often see big  tornado warnings on channels originating from Buffalo or Erie that you can't dismiss. But maybe if it's a digital overlay, the Exit button might work. Even a small warning can become annoying when repeated enough.


The American alerting system is much different than this new Canadian system

 

In the US, each STATION has an alert receiver, and sends it out over the broadcast.  Alerts in the Canadian system are sent out by the BDUs (Rogers, Shaw...not Bell tho...they couldn't get their act together in time and have an extension until 2016)

Re: Alert Ready

Pauly
Resident Expert
Resident Expert
So im guessing you need a digital box or dta to receive the alerts.


Re: Alert Ready

RogersAsif
Retired Moderator
Retired Moderator

Hey @Pauly

 

You are correctSmiley Happy

 

If you have a Standard or High Definition digital box, you will see a message (either through pop-up or text that goes across the screen) which will temporarily override what you’re watching. Your programming will return to normal once the message is over.

 

If you have a digital adapter, your television will automatically tune to channel number 911 and will display the message on that channel. 

 

RogersAsif

Re: Alert Ready

Cool


Re: Alert Ready

garja08
I've Been Around

Hi - is there any way to turn off Alert Ready (Cable), at least the audible portion, after hearing it for a period of time.  I am not sure that the audbile alarm is needed to remind me of something after the first dozen times - it is however giving me an aneurysm to the point I've turned off my cable and am watching a streaming service so I don't have to listen to it.

 

 

Re: Alert Ready

Hello @garja08,

 

Welcome to the Community! 

 

Unfortunately the alerts cannot be disabled. 

 

Thanks 🙂 

 

RogersHassam 

Re: Alert Ready

Very annoying,! Extremely annoying! Outright stupid!

Re: Alert Ready

@Danieldupont,

 

It's beyond our control. All television service distributors are participating in the national public alerting system. The messages are intended to inform and protect the public in the event of an emergency. 

 

RogersHassam 

Re: Alert Ready

Totally useful service but an alert going on every 2 minutes for an hour is just a little too much. This is a ridiculous over exaggeration. Rogers should control the amount of time this goes on or at least give it's subscribers a credit for lost of usage. Every time the stupid alert goes on we miss part of the program we are watching. I am not even in the area targeted by these alerts!

Re: Alert Ready

mdupras
I've Been Here Awhile

Agreed, useful service, terrible implementation

Re: Alert Ready

Danieldupont
I've Been Here Awhile
I wonder how long this will be going on?

Re: Alert Ready

We get it...bad weather is coming. Rogers can push notifications to individual sets but I can't turn this off after I know about it. There is a pay per view tonight. Is Rogers going charge me $50 to watch a weather warning?

Re: Alert Ready

dbg2
I've Been Here Awhile

Okay, the Alert system works.  One side effect:  it is horribly annoying!!!

 

The banner is fine.  What is beyond annoying is the alert sound that is broadcast at full volume every two minutes!  It renders the TV completely unusable.

 

This has been going on at least two hours.  We are not in the path of any storms or tornados at the moment.   How about you just put the banner on the screen, and mute the damned sound!!!

 

Re: Alert Ready

natamour
I've Been Here Awhile
We've been listening to it every 30 seconds for the past 4 hours. The news is saying the tornado warning has been lifted. PLEASE stop the warnings. This is nuts

Re: Alert Ready

mdupras
I've Been Here Awhile

Rebooting the box stopped it for me. Nextbox can dismiss it, couldn't get my other box to until I rebooted it