ALL channels have disappeared??

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I've Been Here Awhile
Posts: 2

ALL channels have disappeared??

Hi.  I’m in Toronto. My Nextbox 9865HD has been showing nothing but ROD1 (ch. 115).  When I hit the guide, I have access to only Rogers On Demand channels  - ROD1 to ROD5 and 65535.

 

I have tried a soft boot several times, I have tried a hard boot several times.  Rogers Technical Support verifies this also the only things they see as well.  When you go to channel setup, whether you subscribe to a channel or not, you should see a list of all channels; I don’t, I only see the ROD channels.

 

Tech Support and I can’t figure out if this is a set-top box issue or a infrastructure issue on Rogers’ side.  Anyone have any experience with this?

 

Thanks for any hints or suggestions.

 

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Moderator
Moderator
Posts: 1,024

Re: ALL channels have disappeared??

Hello @Techguy666,

 

Welcome to the Community!

 

When did you first notice this issue? Have you made any account changes recently? I realize you've already spoken to tech support about this but did they schedule a tech visit or open up a ticket?

 

If you have more than one set top box, can you confirm if you're seeing the issue on all of them?

 

 

 

 

RogersZia

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I've Been Here Awhile
Posts: 2

Re: ALL channels have disappeared??

Technician is scheduled.  Just curious - can a hard drive issue cause a signal or connection problem?  Popping out the drive, doing a sector repair, and popping back the drive triggered a reformat and suddenly the box started working again... Programs started becoming available and the guide started populating.  If it was a hard drive issue, I’m wondering why two of the three technicians saw signal issues... I wonder if encoding or system information is stored on the drive??

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Moderator
Moderator
Posts: 1,700

Re: ALL channels have disappeared??

Hello, @Techguy666.

 

It's good to know that the tech visit scheduled for you. When there is an issue with the hard drive, the Nextbox will usually have a hard time rebooting. In this case, you were able to soft and hard reboot it. I believe this is why tech support was not able to isolate the issue to the box. And most likely, they saw an issue with the 2-way signal; hence, they arranged the tech visit. 

 

@57 can shed more light on this matter. 

 

Cheers,
RogersMoin

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Resident Expert
Resident Expert
Posts: 3,225

Re: ALL channels have disappeared??

If you have a hard drive issue, you can usually hear a "clicking" sound as the "seeks" don't work properly.  Also, there is usually a difference between live TV (which works) and recordings (which may or may not, depending on how bad the signal is and which channel, as signal can vary by channel.

 

A signal problem will affect both live viewing and recordings in a similar manner, also rebooting may be an issue.