4k nextbox

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I'm Here A Lot
Posts: 5

4k nextbox

Every time I turn on my 4K NEXTBOX, I have to go to TV appearance and pick ultraHD TV

and the next time I will turn it on again I will have to go trough the same process.

There is no memory of my settings it always start at 720P.

Any solution?

The 4K NEXTBOX is connected to my AVR that support 4K and then to the 4K TV.

 

 

 

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I'm a Trusted Advisor
Posts: 31,998

Re: 4k nextbox

Hello @user1961

Hmm that makes no sense. Mine doesn't seem to do that on my Onkyo TX-RZ800. Always remembers the setting for the 4K box in my living room.

I wonder if it's a technician issue?.
I'm an Advisor
Posts: 764

Re: 4k nextbox

Hello @user1961

I don't have a 4K Nextbox, but I have seen this before on my NextBox 2 (8642). Have you tried another HDMI cable?

 

Given this is a 4K NextBox, are we 100% sure that you are using an HDMI 2.0 cable? (HDMI 2.0 or better cable is required to get 2160p/60). Older spec cables will be limited to 2160p/24. 

I've Been Here Awhile
Posts: 4

Re: 4k nextbox

I have exactly the same problem.  I'm using an Onkyo TX-NR747 receiver with a high speed HDMI cable.

I'm Here A Lot
Posts: 5

Re: 4k nextbox

I have a MARANTZ SR5010 receiver and a new 4K high speed HDMI cable.

A ROGERS tech was at my place on saturday, because my 4K NEXTBOX lost the display settings and he replace the box by a new one, anyway he doesn't have an answer about the problem I have with having to set the appearace (TV TYPE) every time I turn on my TV. 

I'm an Advisor
Posts: 764

Re: 4k nextbox

@user1961, this sounds like a problem with the software on the 4K box, especially since more than one person is having it. Have you asked Rogers to exchange the box for a new one? (to try and rule out hardware issues). 

I'm Here A Lot
Posts: 5

Re: 4k nextbox

Yes the 4K box was replaced with a new one last saturday, with the same result. 

I'm a Senior Advisor
Posts: 961

Re: 4k nextbox

Has anyone tried connecting the NB4K directly to the TV (bypass the AVR)  to see if the problem repeats?

 

I'm Here A Lot
Posts: 5

Re: 4k nextbox

Yes I did,  connecting directly to the TV did not solve the problem.

I've Been Here Awhile
Posts: 2

Re: 4k nextbox

I am having the same issue. Everytime I turn it on the settings go back to 720p.