4k nextbox

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Minab23
I've Been Here Awhile
Posts: 2

Re: 4k nextbox

Thanks for the info.. it happened to be on low which is what I was complaining about as it was still quite bright though I was able to shut it off completely!!! Thanks again!!!
Meowmix
I'm a Trusted Advisor
Posts: 32,126

Re: 4k nextbox

Hello @Minab23


Glad it worked out!
Renateg
I've Been Here Awhile
Posts: 3

Re: 4K Nextbox

4K Nextbox - List of problems

 

Where do I start to begin the list of problems we have with our new 4K Nextbox?

 

1) never know when we are going to get a black screen or snow screen when we change channels or go from our PS4 and back to TV.   Then we have to turn the tv off and on and the Nextbox off and on repeatedly until we get a picture again. However, I should add that we do get the guide when we have the black screen. 

 

2). PVR says it is recording a program, shows the red dot which says it's recording, go in to the list of PVR'd items and it shows it is being recorded but then when we go to watch the show nothing is there. Doesn't even show anything recorded.  Missed many shows because of this. Grrrrr.....

 

3). Lists about 5 shows from 2016 that are set to record but obviously can't record because the date has passed and I can't delete them so our scheduled to record list is never accurate. 

 

4). It is very noisy. Always buzzing or humming or doing something. Very annoying. 

 

5). Sometimes it says random channels are unavailable. 

 

6). Tried to rent an On Demand movie for my daughter and got an error code so we couldn't rent it. 

 

Not it happy at all with this new unit. Just got it on Saturday at the recommendation of the Rogers store clerk to replace our older Nextbox. We had a Panasonic LED tv and we have the nextbox hooked directly in to the tv with a new HDMI cable.  

Meowmix
I'm a Trusted Advisor
Posts: 32,126

Re: 4k nextbox

Hello @Renateg

Hmm that doesn't seem right. I have owned both the 4K box and the 4K PVR box ( own both still hit mainly use the 4K PVR box) and do not have issues like you at all. It's plugged into my Sony 55X850XBR with a Monster black platinum HDMI cord.

Black screens only happen when I change the channel and or when I turn the PS4 OFF and take a millisecond to go back to HDMI 4 and show display.

All cable boxes which have a DVR / PVR functions have a bit of noise. Just like a laptop does it desktop. They will have a noise as the HDD is running in the background even when in standby. Bell has this as well.

The channel issue you are having that show ( unavailable) maybe due to either cable issue or signal coming it. This isn't a box issue. That's most likely a signal issue.

The Rogers on demand issue again is not a issue with the box it self. It's due most likely due to their software / signal issue.

Have you asked for a tech to come by and check all this out? Have you tried to bring that box back and get another one?

57
Resident Expert
Resident Expert
Posts: 4,166

Re: 4K Nextbox


@Renateg wrote:

4K Nextbox - List of problems

 

Where do I start to begin the list of problems we have with our new 4K Nextbox?

 

1) never know when we are going to get a black screen or snow screen when we change channels or go from our PS4 and back to TV.   Then we have to turn the tv off and on and the Nextbox off and on repeatedly until we get a picture again. However, I should add that we do get the guide when we have the black screen. 

 

2). PVR says it is recording a program, shows the red dot which says it's recording, go in to the list of PVR'd items and it shows it is being recorded but then when we go to watch the show nothing is there. Doesn't even show anything recorded.  Missed many shows because of this. Grrrrr.....

 

3). Lists about 5 shows from 2016 that are set to record but obviously can't record because the date has passed and I can't delete them so our scheduled to record list is never accurate. 

 

4). It is very noisy. Always buzzing or humming or doing something. Very annoying. 

 

5). Sometimes it says random channels are unavailable. 

 

6). Tried to rent an On Demand movie for my daughter and got an error code so we couldn't rent it. 

 

Not it happy at all with this new unit. Just got it on Saturday at the recommendation of the Rogers store clerk to replace our older Nextbox. We had a Panasonic LED tv and we have the nextbox hooked directly in to the tv with a new HDMI cable.  


Let me reinforce some of the items as discussed in the post above.

 

1. Black screen when changing channels is almost a signal strength issue in your home or in your area. Call Rogers and have them check your signal, which they can do remotely.  The fact that you have the guide indicates that there is a signal on the PVR and there is a channel/signal issue.

 

2. This can also happen due to a poor signal. The recording "starts" but because the signal is poor, there is no recording done.

 

3. You can delete these "zombie" recordings. See the following link for instructions:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

4. There should be a soft whooshing sound due to the hard drive.  If it's louder than that, you may have a "bad" PVR, which you may wish to exchange if you are renting.

 

5. This is again a signal issue. The PVR is not properly sending a return signal and you cannot tune what are called "SDV" channels (switched digital video).

 

6. Again, probably return signal related.

 

A huge number of problems discussed on this forum are due to a poor signal at your home or in your area.



Renateg
I've Been Here Awhile
Posts: 3

Re: 4K Nextbox

Thank you for your reply 57. I have tried doing what you suggested to delete the zombie recording but they still won't delete. I have tried unplugging every single cable box in our house at the same time for 30 minutes and then rebooting them and they are still there. We even got the new 4K nextbox PVR and they are still there. We only have one pvr in our house and it has been replaced with the 4K. I will have to put in a service call for the poor signal issue. Is it normal for our signal to change. We have had Rogers cable for almost a year now and never had any problems, now all of the sudden we are.
57
Resident Expert
Resident Expert
Posts: 4,166

Re: 4K Nextbox

@Renateg

 

1. The instructions for deleting zombie recordings have worked for everyone else who has tried them. Make sure you follow them carefully because one of the options doesn't come up until after another item has been selected.  Also, if you have WHPVR, you'll need to delete on the PVR where the items are/were recorded.

 

2. Signal can deteriorate for many reasons - loose connection in your home, loose connection outside your home, branch drops on a line, etc



Meowmix
I'm a Trusted Advisor
Posts: 32,126

Re: 4K Nextbox

Hello @Renateg

Most of the issues that you are experiencing are most likely from a signal issue as me and 57 have mentioned. Signal issue can happen in a cut wire, outside wiring not good, tree branches causing this. Anything is possible.

I would highly suggest just calling Rogers and asking them to send a tech out to check everything and make sure all is good and fixed for u. Have them test it after wiring has been changed as well.
mengle
I've Been Around
Posts: 1

Re: 4k nextbox

2001 Audio video has the Rogers 4K NetBox for $ 319.99 - You may want to check this out

Meowmix
I'm a Trusted Advisor
Posts: 32,126

Re: 4k nextbox

Hello @mengle

Yes that is correct which it was posted before but some are asking about the PVR 4K box. :).