4K tv not working

[seadooxp30]

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@Meowmix wrote:
Hello @seadooxp30

I already confirmed that I have the same one and my box is working.. Actually both boxes are. I noticed that it's not all customers affected by this.

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Meowmix ,

I am asking about subnetmask. Is your working 4K box show 0.0.0.0 ?

My working HD and HDPVR all have subnetmask!!!!

[Meowmix]

Hello @seadooxp30


I'll check tomorrow as I am at a wedding dinner at the moment.

[seadooxp30]

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@Meowmix wrote:
Hello @seadooxp30


I'll check tomorrow as I am at a wedding dinner at the moment.

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Thank you...

I have feeling its the subnet issue.

Both my PVR and HD box have subnet byt the 4K box doesnt get subnet!!!!

[Meowmix]

Hello @seadooxp30

Mine shows

Subnet Mask = n/a

I'll post a image and show u the menu I have.

[WhisperXBA]

Just adding my problem / voice to the angry mix.

Samsung UN60JS8000.  

4K box will not download its software.  Two techs, three boxes, two tickets, and 4 days of waiting. 

[Meowmix]

Hello @WhisperXBA

I wonder why it's not doing this. I do remember the first time I got my box i had issues like this which the tech fixed but i can't remember how.

[seadooxp30]

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@WhisperXBA wrote:

Just adding my problem / voice to the angry mix.

Samsung UN60JS8000.  

4K box will not download its software.  Two techs, three boxes, two tickets, and 4 days of waiting. 

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I hear you 😞 For me is over 7 days... 3rd box and 3 Tech including STech.

I have sony TV and one of the STech on the phone mentioned that to leave TV not connected to the box. Tried that but still the same

Just got a text from Rogers that they need to send A tech to my house.....

I wonder what he is going to do? Replace the box again or reboot 50 times!!!

[Meowmix]

Hello @seadooxp30

Most likely or they might have more knowledge about the issue and can fix it? Who knows but i do truly hope it gets fixed 😞

[F5i]

Hey guys,

I'm back I doubt I have much to add.

On my 2nd 4K Netbox is still not working on my Sony. I tried changing my actual cable plan as the codes for my basic cable plan operation were not in order (should flow A-Z) 

I also gave tech support the exact IP of my 4K Netbox so if it works I will post later today.

I am 6 days in and endless hours trying to get this resolved. 

Hold "EXIT" on the remote until the Netbox beging to blink Red and Blue - then pre the down botton twice and hit #2 

This will give you a huge menu of info.

-->

Manufacture Diagnositic

-->

Network

There you will get your IP.

Waiting to see.

[seadooxp30]

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@F5i wrote:

Hey guys,

I'm back I doubt I have much to add.

On my 2nd 4K Netbox is still not working on my Sony. I tried changing my actual cable plan as the codes for my basic cable plan operation were not in order (should flow A-Z) 

I also gave tech support the exact IP of my 4K Netbox so if it works I will post later today.

I am 6 days in and endless hours trying to get this resolved. 

Hold "EXIT" on the remote until the Netbox beging to blink Red and Blue - then pre the down botton twice and hit #2 

This will give you a huge menu of info.

-->

Manufacture Diagnositic

-->

Network

There you will get your IP.

Waiting to see.

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Thanks... All tried befor and still no luck

I was under impression that since I dont have subnet mask maybe that is the issue but nope!

Tech is comong back tomorrow I have no idea to do what but maybe they know how to fix this.