05-14-2016 10:18 PM
@Meowmix wrote:
Hello @seadooxp30
I already confirmed that I have the same one and my box is working.. Actually both boxes are. I noticed that it's not all customers affected by this.
Meowmix ,
I am asking about subnetmask. Is your working 4K box show 0.0.0.0 ?
My working HD and HDPVR all have subnetmask!!!!
05-14-2016 10:27 PM
05-15-2016 04:19 PM
@Meowmix wrote:
Hello @seadooxp30
I'll check tomorrow as I am at a wedding dinner at the moment.
Thank you...
I have feeling its the subnet issue.
Both my PVR and HD box have subnet byt the 4K box doesnt get subnet!!!!
05-15-2016 09:41 PM
05-16-2016 12:00 PM
Just adding my problem / voice to the angry mix.
Samsung UN60JS8000.
4K box will not download its software. Two techs, three boxes, two tickets, and 4 days of waiting.
05-16-2016 12:20 PM
05-16-2016 12:48 PM
@WhisperXBA wrote:Just adding my problem / voice to the angry mix.
Samsung UN60JS8000.
4K box will not download its software. Two techs, three boxes, two tickets, and 4 days of waiting.
I hear you 😞 For me is over 7 days... 3rd box and 3 Tech including STech.
I have sony TV and one of the STech on the phone mentioned that to leave TV not connected to the box. Tried that but still the same
Just got a text from Rogers that they need to send A tech to my house.....
I wonder what he is going to do? Replace the box again or reboot 50 times!!!
05-16-2016 12:50 PM
05-16-2016 02:33 PM - edited 05-16-2016 02:36 PM
Hey guys,
I'm back I doubt I have much to add.
On my 2nd 4K Netbox is still not working on my Sony. I tried changing my actual cable plan as the codes for my basic cable plan operation were not in order (should flow A-Z)
I also gave tech support the exact IP of my 4K Netbox so if it works I will post later today.
I am 6 days in and endless hours trying to get this resolved.
Hold "EXIT" on the remote until the Netbox beging to blink Red and Blue - then pre the down botton twice and hit #2
This will give you a huge menu of info.
-->
Manufacture Diagnositic
-->
Network
There you will get your IP.
Waiting to see.
05-16-2016 03:25 PM
@F5i wrote:Hey guys,
I'm back I doubt I have much to add.
On my 2nd 4K Netbox is still not working on my Sony. I tried changing my actual cable plan as the codes for my basic cable plan operation were not in order (should flow A-Z)
I also gave tech support the exact IP of my 4K Netbox so if it works I will post later today.
I am 6 days in and endless hours trying to get this resolved.
Hold "EXIT" on the remote until the Netbox beging to blink Red and Blue - then pre the down botton twice and hit #2
This will give you a huge menu of info.
-->
Manufacture Diagnositic
-->
Network
There you will get your IP.
Waiting to see.
Thanks... All tried befor and still no luck
I was under impression that since I dont have subnet mask maybe that is the issue but nope!
Tech is comong back tomorrow I have no idea to do what but maybe they know how to fix this.