05-12-2016 12:14 PM - edited 05-12-2016 12:19 PM
05-12-2016 12:27 PM - edited 05-12-2016 01:00 PM
Agreed, and since it's an issue that makes the 4K TV "useless", I'm sure it has a high priority. As an FYI, the issue over on Bell Fibe has been ongoing since March on some 4K TVs. I believe that Sony is the worst hit.
I seem to remember someone posted a possible fix which "disables" some of the advanced (enhanced) 4K features in the TV's HDMI menu (perhaps elsewhere) and allows the "older" firmware on Bell and Rogers to function. 4K is developing so fast with various features coming out all the time requiring "communication" between the TV and the STB.
05-12-2016 12:31 PM
05-12-2016 12:41 PM
@Meowmix wrote:
Hello @57
You also have to think that HDR is enabled on the new tvs 2016 models and such the 4K box should be able to handle it. I spoke to technicolor and they said it's the software Rogers puts into the box that causes it. It's the Navigatr UI which is causing it. ( Technicolor is the box manufacturer).
We shall see what happens. Hopefully soon we get it fixed.
Someone from Rogers managment team called me to say they want to to try few things before sending the S tech.
I told them about this cable card issue and he said they are aware of it... I hope they rae
I'm back at home an waiting for them to call me bck
Will keep you all posted
Fingers crossed!!!
05-12-2016 12:47 PM
05-12-2016 01:42 PM
@seadooxp30 wrote:
@Meowmix wrote:
Hello @57
You also have to think that HDR is enabled on the new tvs 2016 models and such the 4K box should be able to handle it. I spoke to technicolor and they said it's the software Rogers puts into the box that causes it. It's the Navigatr UI which is causing it. ( Technicolor is the box manufacturer).
We shall see what happens. Hopefully soon we get it fixed.Someone from Rogers managment team called me to say they want to to try few things before sending the S tech.
I told them about this cable card issue and he said they are aware of it... I hope they rae
I'm back at home an waiting for them to call me bck
Will keep you all posted
Fingers crossed!!!
Well they tried to push another firmware and still same issue... The only difference is now rogers phone number on the screen to call is 444-444-4444
Looks like Rogers phone number in UK 😞
They are going to try another firmware and if that doesnt work sending S Tech to my house.
Man cant wait to see S tech. He is probably going to reboot the box using key combination on the box and remote
I am so mad at Rogers. I wish we had better options to go to for 4K TV box and provider...
05-12-2016 02:29 PM
05-12-2016 02:37 PM
@Meowmix wrote:
Hello @seadooxp30
Have u spoken to them to see if they can reimburse you for the months rental fee and the cable charge seeing as u have so many issues?
Yes 🙂 I actually have the box for free for next 12 months before all these issue started....
I'm hoping to get even more from Rogers for all these phone calls back and forth and driving home to reboot the box.
05-12-2016 02:42 PM
05-13-2016 12:35 PM
OK after 5 days I officially give up.
I have never seen a tech company so un organzided that they cant even fix their own network!!
Today S Tech came by and lowered my signal level (It was too HIGH!!!) changed the box and still same issue