3 different 4K boxes
Still get this message!!!!
The user Interface is currently not available.Attempting an automatic reload in 1 minute. If you continu to see this message after multiple automatic reloads please call customer servis - 888-764-3771
Anyone have any idea ???
You are absolutely correct.
And sad part is that their technisians have no clue!!
what does it take to bring the proper firmware on USB and push the firmware on the box.
4K Netbox NOT working - CABLE CARD DOWNLOAD - NOT TRIGGERED
Ok so here is the info. The techs, don't know whats going on, support can't answer anything that is obvious and there is really no "how to" or advice on the support side.
This is what I know --> The Cable Card is not active. IF you unplug the device and hold down the power button and then plug it back in you will get two error codes. NO 38 and Er:81.
Continue to wait and you will get that fun "Boot" message on the box . While you are waiting the system will search for a USB to boot off of to load the Cable Card which isn't installed.
Then your tv will land on a splash screen like this.
No kidding? We already knew that.
Did I hold "down" five seconds yup I sure did....a bunch of times (both the power button on the box and the "down" key on the remote. At least its totally unclear...lovely. Also didn't work at all!
Then it gives you a fun message: Which is yet another useless screen 😉
After all of this look at your TV screen again
The "NETWORK" isn't allowing the Cable Card Download to happen.
I suggest Rogers should make that download available so we can put it on a USB plug it in the back of the unit and be on our way.
Just like a computer the 4k Box will look for a USB in priority as it loads.
for now I will just enjoy the 4k message of my downgraded cable life "attempting an automatic reload in 1 minute. If you continue to see this message after multiple automatic reloads please call customer service - 888-764-3771"
Dear Resident - Please make the Cable Card download available
Unfortunately I can't make anything happen as i do not work for Rogers. I can pass the information on to the appropriate team that I speak to and see if they can do something.
This is something a technician has to do as they should have a USB for it. If not maybe the boxes needs to be reinstalled with u the new firmware and the USB key as well.