It has been over 24 hours and still my 4k box is not working. I now just received an automated message to say it is still not fixed. If Rogers thinks it is acceptable to go without TV service for this long then it cannot be worth the $70 a month I am paying for it.
This issue is clearly a known one and should be considered an unfair business practice to keep issuing these boxes to customers.
I had the 4K box installed about three months ago and in the last month, while 999 is still active, somehow I've lost the ability to see the 998 and other 4K channels. Did you change your package?
As of last month, Rogers is charging customers $10 per month to have the Sports channels in 4k. The package is called 4K VIP. You can contact Rogers and ask them to add the 4K channels and u won't be charged for 1 year. It's free for one year then you get charged $10 per month for those channels. Here is more information on it. Go on the bottom of the page.
I just got off the phone with Samsung. The lady told me to get Rogers to switch the frequency of the 4K box to 24hz from the default 60hz. Is that even possible?
my rogers 4k box is giving me issues like this....
This is a 4k UHD content that requires a HDCP 2.2 compatible 4k TV for display. Please call us at 1-888-rogers1 for more information.
When i first launched the box this was brought up on the screen, then i was able you view 4k channels 997,998,999 now i get nothing. So i call them up and they said well you aren`t subscribed so how are you viewing. I don`t know its youre product. So before all this happened i was able to unplug the power cord and get the channels back but it takes about 30 minutes because they said theres so much traffic.
I`m lost, i have changed HDMI cables, cable cord from wall to box, HDMI ports. This is a bran new Hisense 65 inch 4k TV with ARC on the HDMI ports. Box is bran new, sealed from rogers with factory sticks on the unit. I got it off kijiji. Works great no issues for HD but this 4k stuff is a brain killer.
Any suggestion ?
Welcome to our Community!
If you're lost, the rescue team has arrived!
The first thing I would like to confirm is the exact model of TV you're using. Can you please also confirm if you have a receiver or a home theatre system connected? If you do, please confirm for us the model of the audio equipment or receiver.
Before we dive into troubleshooting proper, I just want to make certain that all of your equipment is indeed HDCP 2.2 compatible.