07-25-2016 10:37 PM
07-25-2016 10:37 PM
07-27-2016 12:22 PM
My fam has had issues with our recently installed 4K boxes.
Father-in-law had box set up last mon (Jul 18). Worked for 2 days and then "User interface not available" error came up and has not worked since then.
My own box was installed on sat (Jul 23). Technician could never get it working. He thought signal through cable was too weak and installed amplifier but even that did not work.
Received multiple tickets and was told issues should be resolved in 24-48hrs but no progress. When I call in to tech support I'm simply told to wait for the new updates to be pushed through.
Has anyone had this error and have it resolved? If so what did you do? How long did it take?
07-27-2016 02:14 PM
@abha wrote:My fam has had issues with our recently installed 4K boxes.
Father-in-law had box set up last mon (Jul 18). Worked for 2 days and then "User interface not available" error came up and has not worked since then.
My own box was installed on sat (Jul 23). Technician could never get it working. He thought signal through cable was too weak and installed amplifier but even that did not work.
Received multiple tickets and was told issues should be resolved in 24-48hrs but no progress. When I call in to tech support I'm simply told to wait for the new updates to be pushed through.
Has anyone had this error and have it resolved? If so what did you do? How long did it take?
I had the same issue for 2 months (Yes 2 months) talked to every manager and level 2 support and no fix
One day tech came in and said you have to get new box with whatever firmware that is on it and keep zapping it (That is the term Rogers tech uses for activating the box) and finally got it to work.
one month later I'm still ok (Fingers crossed).
Hope you getting it to work soon but I underestand the level of frustration when you have to keep calling back just to get the box working!
Make sure you ask for credit for all these time and more.
Good luck
07-27-2016 02:43 PM
Yippeee I think
My 4K box was installed JUNE 8th didnt work box switched out JUNE10th didnt work I have been waiting until
July 22nd for a signal to finally hit my box and make the user interface go away.
So I finally have a 4K signal if I choose to watch a ballgame otherwise I am paying 15.00 a month for absolutely nothing "shame on me" for being so stupid not only that,but now when I want to use the 4K box I have to
dig out the remote control for my vizio tv and change the input to a different HDMI input than my rogers
nextbox3. a pain in the butt.
And you know what people THE COUP DE GRASS when I compare the picture quality from my nextbox3
and the 4K box there is virtually NO difference from one to the other and when I questioned the service
man that was at my house his explanation was because the 4K boxes will not be high deff until they bring
out the 4K PVR that could be 6 mo to a year away . So there you have it people yet another example of our
beloved ROGERS monopoly doing a number on its customers by charging a fee and giving nothing in return
and yet we take it and come back for more. "SHAME ON US".
07-27-2016 04:26 PM
07-27-2016 04:27 PM
07-28-2016 03:47 PM - edited 07-28-2016 03:48 PM
@Meowmix Yes, they have pre-emptively provided some credits. While the credit is a nice gesture, having a working box would be even better.
The credits compensate for the days without a working box, however they do not come close to covering for the massive headache this has been and the amount of times spent on calls.
I'm less than a week in without a working 4K box. I cannot imagine what the others have gone through while waiting for MONTHS.
07-28-2016 03:58 PM
07-29-2016 01:14 PM