4K tv not working

[Meowmix]

Hello @seadooxp30

Most likely they should be able to fix it but again who knows that the issue is. They really need to figure this out!

[F5i]

*****************SOLUTION FOUND*********************

I feel like an idiot because this was simple.

"The user interface is not accepted" ...etc.

Hook up the RCA (which obviously is NOT 4K!) ...however it is on the 4K box and is a default interface that works.

Then hook up the HDMI cable (any HDMI cable!).

I now have both running ( RCA and the HDMI off the same box).

SUGGESTION: Never unhook the RCA as it is communicating with your 4K box as the user "interface".  The HDMI port will function as the back up port and RCA will get rid of that horrible message (then you have an HD solution - HDMI).

Do you need a 4K TV = NO you do not

Does it matter which HDMI cable you use = NO NO NO it does not.

Will you see a feed on both ports = YES you will.

I'm running it right now and it is so much better than the horrid NETBOX 3.

Enjoy Folks.

I went through 4 techs and 5 boxes and missed the obvious. I asked him to PLEASE humor me and try it and it worked (even though he assured me it was the HDMI cable and that I needed a 4K TV) ...(RCA is not 4K)

NOTE*

Engineering cant help even if you give them your IP so ignore my earlier post (the netbox still needs an interface that communicates = RCA).

Basic cable package seems to cause an issues also - you may want to try another package.

I hope this helps, I know it is frustrating but I am all systems go now!

[seadooxp30]

---

@F5i wrote:

*****************SOLUTION FOUND*********************

I feel like an idiot because this was simple.

"The user interface is not accepted" ...etc.

Hook up the RCA (which obviously is NOT 4K!)

Then hook up the HDMI to the TV.

I now have both running. Never unhook the RCA and the HDMI port will function as the back up port RCA is working.

Do you need a 4K TV = NO you do not

Will you see a feed on both ports = YES you will.

I'm running it right now and it is so much better than the horrid NETBOX 3.

Enjoy Folks.

I went through 4 techs and 5 boxes and missed the obvious. I asked him to humor me and try it and it worked (even though he assured me it was the HDMI cable and that I needed a 4K TV) ...(RCA is not 4K)

---

So to clirify, you are hooking up just the rca cable to yellow rca and ther other end to nothing?

And HDMI connected to the TV?

[F5i]

Hook up Yellow, Red and White

Also Hook up HDMI

[seadooxp30]

---

@F5i wrote:

Hook up Yellow, Red and White

Also Hook up HDMI

---

Did that and still same error

Interface is not available

[F5i]

What cable package do you have?

[seadooxp30]

---

@F5i wrote:

What cable package do you have?

---

i hvave VIP package

S Tech and his manager just came by my house again

they tried the new box outside connectioning to the main box and still got interface is not available

Where are you located? i am in Richmond Hill

Also I have SONY 4K TV , which one do you have?

So you connected both RCA and HDMI to your TV and got it to come up and show you the guide and all channels?

What input is your 4K TV on? RCA input or HDMI input?

Do you get channel 999?

[Meowmix]

Hello @F5i

It has nothing to do with the cable package. The 4K box can run on any package from what i know as my buddy had the basic and still gets the 4K channel.

[seadooxp30]

---

@Meowmix wrote:
Hello @F5i

It has nothing to do with the cable package. The 4K box can run on any package from what i know as my buddy had the basic and still gets the 4K channel.

---

5th visit yesterday with S Tech and his manager.

They tried with new 4K box connected directly to the main (Yes the main line from street side) and still got the message that interface is not available.

They dont know what is going on

Day 10 and still no 4K!!

I dont get it. What does it take for Rogers to call Technicolor people and get this thing resolved....

[F5i]

In regards to the cable package.

Dear Meowmix,

I had a third party give me an incentive to get the basic package.

When activated the cable codes were severely messed up. *fact*

When I changed the cable package from Basic 3rd party to VIP Rogers it worked. *Fact*

I realized it is working...thus I may have some valid points in this solution.

Cable codes are now in order, RCA and HDMI (not the original cable either) are hooked up. *Fact*

And...Fyi there is an N/A on the subnet mask.

More so I suspect that if the RCA method is followed during the initialization of the box then the activation will be a success. 

I am on a non 4K Sony TV. I have feeds on both RCA and HDMI as mentioned earlier.

Get the cable codes in order

Get the box initialized on the RCA side of things while the HDMI is hooked up

don't worry about the subnet

To my friend seadooxp30  - sorry I've have been sick slow to respond. 

I am in Cambridge. I imagine Richmondhill is good to go. If it is working at the rogers store near you it should be ok in your home. Request a new box, escalate the call and try my process (listed above). I will answer any of your questions.