4K tv not working

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I'm a Trusted Advisor
Posts: 32,019

Re: 4K tv not working

Hello @seadooxp30

Hmm i don't know what to say. I haven't heard anything from out Samsung rep yet nor our Rogers rep.
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I Plan to Stick Around
Posts: 305

Re: 4K tv not working

If anyone have a working 4K box, please turn it on and hold the exit key on remote until power light flashes.

while flashing press down down and 2

What firmware version do you see under summery page?

 

Mine is still 6.0.2.0102  Thu Apr 21 2016,23:59:15

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I'm a Trusted Advisor
Posts: 32,019

Re: 4K tv not working

Hello @seadooxp30

Thats the same firmware I got on my box.
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I'm a Senior Advisor
Posts: 984

Re: 4K tv not working


@seadooxp30 wrote:

If anyone have a working 4K box, please turn it on and hold the exit key on remote until power light flashes.

while flashing press down down and 2

What firmware version do you see under summery page?

 

Mine is still 6.0.2.0102  Thu Apr 21 2016,23:59:15


That is currently the latest version of Navigatr.

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I Plan to Stick Around
Posts: 305

Re: 4K tv not working


@Meowmix wrote:
Hello @seadooxp30

Thats the same firmware I got on my box.

Thank you. So my issue with the box is not the firmware...

 

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Posts: 305

Re: 4K tv not working


@Lurker wrote:

@seadooxp30 wrote:

If anyone have a working 4K box, please turn it on and hold the exit key on remote until power light flashes.

while flashing press down down and 2

What firmware version do you see under summery page?

 

Mine is still 6.0.2.0102  Thu Apr 21 2016,23:59:15


That is currently the latest version of Navigatr.


Thank you for confirming.

I'm a Trusted Advisor
Posts: 32,019

Re: 4K tv not working

Hello @seadooxp30

It all depends. It seems many I are having issues like this.
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I Plan to Stick Around
Posts: 305

Re: 4K tv not working


@Meowmix wrote:
Hello @seadooxp30

It all depends. It seems many I are having issues like this.

I'm confused. Can anyone in this forum with 4K Box confirm that they got the new update on Monday and their 4K box is working?

 

So anyone with my firmwar have the same issue?

Anyone that got the latest firmware (Monday May 9) with working 4K box please confirm...

 

Thanks you and sorry guys

I'm just frustrated and dont know what to do any more.

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I Plan to Stick Around
Posts: 305

Re: 4K tv not working

Guys,

If you have 4K box and its working please go to s/w and tunning status(hold down exit and than down down and 2)

and let me know under RF Network do you see 100.126.210.87?

Also the line under that subnet mask:  0.0.0.0

 

I am not expert in Rogers network but not having subnet is not good in Cmputer world ....

 

Can someone confirm please

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I'm a Trusted Advisor
Posts: 32,019

Re: 4K tv not working

Hello @seadooxp30

I already confirmed that I have the same one and my box is working.. Actually both boxes are. I noticed that it's not all customers affected by this.