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Tried the same method as used for the NB 3 ( hold exit, down, down 2) but was unsuccessful. Is there another method?
Thank you for posting your query in the Community. I was able to access the diagnostics menu successfully on 4K PVR box. Did you hold the exit button until the power flashed/blinked on the PVR?
On my Netbox 4K (non PVR version), I did the following to get into the Diagnostics Menu
Step 1: Press and hold the exit button for a few seconds. You will see the power button light flash.
Step 2: Press the down arrow on the 4 way controller 2 x (i.e. down, down)
Step 3: Press the number 2 on the remote
At this point, you should see the Summary main page.
I find the new RD REMOTE controllers will not work for bring up the hidden menu items, use an old IR REMOTE and the Exit, down, down, 2 method should work.