@glenpalmerio : I assume you're using an HDMI connection. If so, go into the STB menu - Settings - Appearance - TV Type and select say 1080i. I assume that it's currently on "auto" and that you're getting an incorrect "HDMI handshake" issue. By choosing 1080i, the issue should go away.
Your TV is probably acting weirdly because it "remembers" a different stretch mode for the different format. By sticking to 1080i, that problem should go away.
Thanks for your reply, 57. You're right...an HDMI connection and Settings - Appearance - TV Type was in auto. After a reset, I selected 1080i. I felt confident that I had solved the problem but a day or two later, the same thing happened again. After another reset I checked the TV Type selection and it was still in 1080i. Frustrating.
I suggest that people with this issue report it to Rogers. In the meantime, leave the 4642 on. It only uses about 1 Watt less power when "off" because it's really in standby.
Here's one way to report in writing via "Share a concern": I have found them to be quite responsive to this form of communication. Perhaps include a link to your posts here and other background information...
Hello, I was wondering if anyone else has experienced a similar issue to this:
Since about 2 weeks ago when I turn my Nextbox on there is no video output but sound works.
I've tried the following:
- different HDMI cable
- different HDMI TV input (same input that Chromecast works on)
- swapping Nextbox 4xxx for Nextbox 8xxx
One thing that I have noticed is that my TV detects it as 480 (I'm not 100% certain what it showed before when it powered on). Could that possibly be the issue? If I have my TV on and then power cycle the nextbox after its requisite 10 minute poweron it detects as 1080i and works fine. But with everything off and doing a warm boot it shows up as 480 and again, no video.
I've also tried going into the nextbox setup and forcing 1080 instead of Auto but that doesn't seem to have any effect.
Any thoughts would be greatly appreciated.
I just noticed that this got merged since it appears to be the same issue. I'll try the suggestions tonight
Way back when the guide first came out, there was a bunch of issues with it with handshake issues... wondering if this is doing much the same now as it did back then.
One thing I would try, unless your using any of those features, it to turn off any of the advanced HDMI features like ARC and CEC off.