Good morning @ForrestG45!
Welcome to our Community!
That's definitely cause for some concern. That's a huge feature of our Smart Home Monitoring service.
If you have any technical concerns regarding your Smart Home Monitoring service, I highly recommend that you contact technical support at this number here: 1 855 381-7840
I would love to help you with this and get your camera's functioning again but we're unable to fully support Smart Home Monitoring through the forums.
RSHM sercomm icam2 outdoor camera intermittent 24/7 recording disconnections.
Just want to share that after around 2 years of intermittent recording disconnections above, I fixed this issue permanently.
Over the course of that time, there were numerous tech visits. Changed the touchpad's memcard, changed the camera. I was even told by Cx support that usually when internet fails @ my home, the camera recording would stop and the worse part is it doesn't restart recording automatically. I was asked to log the time of disconnection and call ignite tech support to verify if during that time internet went down in my area.
It was really frustrating that whenever I want to review a particular recording especially coming back from vacation, I would see a solid black line that it had stopped recording.
So 2 weeks ago, this camera on my porch went offline and I decided to delete and re-pair it again. The tech just replaced this icam2 last May of this year and I know it's not a hardware issue. After hours of troubleshooting and not able to pair at as it is not detected by the touchpad, I was left with the last piece to test......the LAN cable that was ran from porch to 2nd floor room. I used my ethernet cable tester....lo and behold, in either of the 2 ends, the RJ-45 crimping went loose. I replaced these 2 RJ-45 connectors on my own and tested it.
Until today, for 22 days straight, this camera hasn't failed on me even the recording.
Problem solved! And it feels good having it fixed by myself. A thorough troubleshooting would really get to the root cause identified.
So I even blame the other issues I have like missing frame recording and recorded videos sometimes are in slow-motion and pixelated.
Just want to share this info for those who might be having the same issue.
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I can only imagine how frustrating it must have been having to deal with an intermittent connection to your cameras for the last 2 years. =(
I am glad that you were able to finally find a solution to this problem by replacing the Ethernet cord. Thank you so much for posting this solution, I am certain others in the Community will find it useful.
Have an awesome night!
Unreliable connectivity to Smart Home cameras via internet
Why is it so that when I connect from the control panel on a computer browser or an app, the cameras simply don't load?
I mean they load once in a blue moon and then they don't and it's super frustrating!!
OK, that to me, says communication issues.
That the camera is not talking properly to be able to stream, etc.
I would give the smarthome tech support a call, and have them book a tech out, to re-do some stuff on it, to help improve the signal.
Ours we have a separate netgear router that communicates with the rest of the devices. We had some issues initially, and ended up moving its location, to give better wireless to the devices.
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