Self home monitoring, not for smoke detectors?

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I Plan to Stick Around
Posts: 15

Self home monitoring, not for smoke detectors?

Is it true that smoke alarms will not alert you through email (or text) if you cancel 24/7 monitoring? This seems strange.
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Retired Moderator RogersMelissaH
Retired Moderator
Posts: 13

Re: Self home monitoring, not for smoke detectors?

Hi @archaicertes,

 

Thanks for the post! Our current residential Smart Home Monitoring packages have the included features built right into the predefined packages. For example, the "Control" package includes both the 24/7 monitoring as well as the smoke/fire monitoring. 

The "Assure" and "Protect" packages include the 24/7 monitoring, but do not include the smoke detection equipment/service.

The "Aware" package (which I believe is what you mean by self monitoring), includes the below features specifically:

 

  • Remote Control & Connections
  • Touchpad Rental
  • Lighting and Appliance Control
  • Dual Network Protection
  • Smartphone Control & Monitoring
  • Web Control Centre

You're absolutely correct that this package excludes the 24/7 monitoring. In addition, as per the inclusive features, smoke/fire detection is not offered through this particular package.

 

If there's anyone in the community who has the Smart Home service that can provide additional insight, please chime in! Smiley Happy

 

@RogersMelissaH