I can imagine how disappointing it must be for you to experience all of these issues with your camera recordings. It definitely should not be this hard to save your video recordings. =(
From what you have described, it sounds like there could be an issue with the Touchpad or the actual USB port itself. I'd like to run some tests on your equipment from my end to see if there are any errors we can detect. Please send a Private Message to @CommunityHelps so we can locate your info and get started.
If you are not familiar with our Private Messaging system please Click Here.
The rogers system is never designed to be a full blown DVR camera system. Its primarily designed for live viewing.. and as well for reactionary recordings. EG: alarm goes off, record 10 seconds of video and sends to person X and Y.
Heck, even 2/3 of the newer camera systems are like that. Most of your NEST, etc units, are primarily designed for LIVE viewing. Most of them you have to pay even up to $10 a month, per camera, for them to record it to the cloud.
I have 2 rogers cameras.. and use them for watching the doors and recording video there when opened, etc.. and thats it. I spend quite a bit of money to get a separate full DVR based system for other recording.