Welcome to the Rogers Community Forums!
I can imagine how disappointing it must be for you to experience all of these issues with your camera recordings. It definitely should not be this hard to save your video recordings. =(
From what you have described, it sounds like there could be an issue with the Touchpad or the actual USB port itself. I'd like to run some tests on your equipment from my end to see if there are any errors we can detect. Please send a Private Message to @CommunityHelps so we can locate your info and get started.
If you are not familiar with our Private Messaging system please Click Here.
The rogers system is never designed to be a full blown DVR camera system.
Its primarily designed for live viewing.. and as well for reactionary recordings. EG: alarm goes off, record 10 seconds of video and sends to person X and Y.
Heck, even 2/3 of the newer camera systems are like that. Most of your NEST, etc units, are primarily designed for LIVE viewing. Most of them you have to pay even up to $10 a month, per camera, for them to record it to the cloud.
I have 2 rogers cameras.. and use them for watching the doors and recording video there when opened, etc.. and thats it.
I spend quite a bit of money to get a separate full DVR based system for other recording.
Constant issues with the app and receivers:
I normally don't go this far to rant/brag/vent etc, but purchasing the Rogers smart home system was a terrible idea. I got this system out of spite because someone had broken into my truck, I wanted to get notified and have a camera feed if someone were to come back (as they took my garage door opener so I was expecting more company eventually)
So, I had Rogers install my home cameras and tablet security monitoring thing about 3 months ago. The first day the installer had TONS of connection issues, recommended I just keep restarting the app on my phone to get the feed to pull in, so the feed on the cameras is not 100% at all, I learned at once there was a website feed link you could visit but I learned that was deprecated so now it's limited to phone applications only.
On top of that, out of the gate... there are NO push notifications. Ring, Eye etc all those brands have push notifications easily accessible and it's VERY user friendly to get setup in the app.
Now i'm locked into a 1 year contract for garbage hardware and I only signed up for this service because my truck was broken into it and early sometime this morning, my neighbors truck was broken into with no recordings stored because one of the receivers just decided to die on it's own, yes the router/recievers/ cameras are VERY close to each other distance wise.
It seem's more ideal to just spend $100+ on a Ring and avoid monthly payments and get push notifications setup easily. The app feels too confusing (i'm a CTO for a tech company so saying it's confusing should say something on it's own) and only having SMS or EMAIL push notifications is a no-fly-zone for me and is a terribly thought of method of alerting someone, I get texted by multiple people and there is no differentiator besides the message body.
Please fix the app and make it more user friendly and please QA test your hardware in more than 1 situation before releasing a contract obligated service to the public.
Welcome to the Community :)!
We'd definitely want to help you get started. Once you've inserted the SD card, please open the camera widget on the Touchpad, tap on the REC button to begin 24/7 recordings.
Please let us know if you have any other questions.