Scam, Phishing & Fraud Discussions Knowledge Base

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How do I know whether I have received a legitimate email message from Rogers? All legitimate service email messages from Rogers will arrive from   internetsupport@rci.rogers.com. Legitimate service email messages from Rogers never contain an attachment and will instead direct you to more information on the   Rogers website.   What is spam? Spam is unsolicited email. It is a form of bulk mail that is sent to a large number of users belonging to a distribution list. To the receiver, it is generally unwanted and is considered as junk mail.   Reporting Spam   If you receive a suspicious email claiming to be from Rogers:   DO NOT forward the original email. T ake a screenshot of the email and send it to  abuse@rogers.com  titled   ‘Suspicious Email Received’ . It is also important to include the header of the email.   If you receive a suspicious email claiming to be from another company:   You can report it to the Canadian Anti-Fraud Centre or the institution that it appears to be from.   If you received one of these suspicious e-mails and you unwittingly provided personal information or financial information, follow these steps:   Step 1   - Contact your bank/financial institution or credit card company Step 2   - Contact your credit bureau and have fraud alerts placed on your credit reports: Equifax Canada Toll free: 1-800-465-7166 TransUnion Canada Toll free: 1-877-525-3823 Step 3   - Contact your local police   Tips for Identifying Fraudulent Information Requests   Be wary of requests for personal information Most legitimate businesses will not ask for personal information, such as a bank account number. Also, requests to go to a website and "update your account" should raise suspicion. Before giving out any personal information, check that the request is legitimate. You can contact the company directly to make sure.   Watch for alarmist email messages Email messages that promise large sums of money but first require you to pay an "inheritance tax" or try to shock, scare or guilt you into sending money are almost certainly scams. Do not respond to them. Delete them immediately.   Look for altered web or email addresses In an effort to look legitimate, scam artists will often register domains that are minor variations on actual domain names, like www.microsoft.com. Another common tactic is to use a legitimate URL as part of a scam URL, such as ebay.scamserver.com.   Look for misspellings or grammatical errors Many scams are carried out in countries outside North America where the laws controlling such activities aren't as comprehensive. Watch for misspelled words or errors in grammar.   Look for the lock Be sure that any website where you do enter personal or financial information is secure. Such websites will either have addresses that start with "https" or display a small lock icon in the lower-right corner of your browser window.  
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This is an issue that we take very seriously. As part of our effort to protect you from SMS spam, we use scanning software to constantly hunt for, identify, and filter out unwanted messages before they get to your phone or device.   Should a spam message still get through, you can report it to   7726 (SPAM). Doing so helps us to identify new types of spam messages and improve our filters for all users.   What should I do if I receive SMS spam?   First,   don’t click on any links (URLs) in the message. Doing so may expose your device to malicious web pages or cause apps containing viruses/malware to be installed on your device. Next, report the suspicious or unsolicited message for investigation by forwarding it via text message (SMS) to   7726 (SPAM). Keep in mind that only message content is considered for blocking, not the sender’s telephone number, as they tend to change often.   To forward a message on an Android device: If you haven’t already, tap the message to open the conversation view. Once you’re in the conversation view, press and hold the message content you want to forward, then tap the forward arrow when it appears in the top menu. Tap   New Message   on the next screen. Enter   7726   in the   To:   field and tap the checkmark to accept. Tap   SMS   to send the forwarded message. To forward a message from iOS: If you haven’t already, tap the message to open the conversation view. In the conversation view, press and hold the message until   More…   appears, then press it. The message you pressed and held will be selected. If applicable, check off any additional messages in the conversation that you want to forward. Tap the forward arrow to continue. Enter   7726   in the   To:   field and press the send button.  
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