How do I know whether I have received a legitimate email message from Rogers? All legitimate service email messages from Rogers will arrive from email@example.com. Legitimate service email messages from Rogers never contain an attachment and will instead direct you to more information on the Rogers website.
What is spam?
Spam is unsolicited email. It is a form of bulk mail that is sent to a large number of users belonging to a distribution list. To the receiver, it is generally unwanted and is considered as junk mail.
If you receive a suspicious email claiming to be from Rogers:
DO NOT forward the original email. T ake a screenshot of the email and send it to firstname.lastname@example.org titled ‘Suspicious Email Received’ . It is also important to include the header of the email.
If you receive a suspicious email claiming to be from another company:
You can report it to the Canadian Anti-Fraud Centre or the institution that it appears to be from.
If you received one of these suspicious e-mails and you unwittingly provided personal information or financial information, follow these steps:
Step 1 - Contact your bank/financial institution or credit card company
Step 2 - Contact your credit bureau and have fraud alerts placed on your credit reports:
Equifax Canada Toll free: 1-800-465-7166
TransUnion Canada Toll free: 1-877-525-3823
Step 3 - Contact your local police
Tips for Identifying Fraudulent Information Requests
Be wary of requests for personal information
Most legitimate businesses will not ask for personal information, such as a bank account number. Also, requests to go to a website and "update your account" should raise suspicion. Before giving out any personal information, check that the request is legitimate. You can contact the company directly to make sure.
Watch for alarmist email messages
Email messages that promise large sums of money but first require you to pay an "inheritance tax" or try to shock, scare or guilt you into sending money are almost certainly scams. Do not respond to them. Delete them immediately.
Look for altered web or email addresses
In an effort to look legitimate, scam artists will often register domains that are minor variations on actual domain names, like www.microsoft.com. Another common tactic is to use a legitimate URL as part of a scam URL, such as ebay.scamserver.com.
Look for misspellings or grammatical errors
Many scams are carried out in countries outside North America where the laws controlling such activities aren't as comprehensive. Watch for misspelled words or errors in grammar.
Look for the lock
Be sure that any website where you do enter personal or financial information is secure. Such websites will either have addresses that start with "https" or display a small lock icon in the lower-right corner of your browser window.
This is an issue that we take very seriously. As part of our effort to protect you from SMS spam, we use scanning software to constantly hunt for, identify, and filter out unwanted messages before they get to your phone or device.
Should a spam message still get through, you can report it to 7726 (SPAM). Doing so helps us to identify new types of spam messages and improve our filters for all users.
What should I do if I receive SMS spam?
First, don’t click on any links (URLs) in the message. Doing so may expose your device to malicious web pages or cause apps containing viruses/malware to be installed on your device.
Next, report the suspicious or unsolicited message for investigation by forwarding it via text message (SMS) to 7726 (SPAM). Keep in mind that only message content is considered for blocking, not the sender’s telephone number, as they tend to change often.
To forward a message on an Android device:
If you haven’t already, tap the message to open the conversation view.
Once you’re in the conversation view, press and hold the message content you want to forward, then tap the forward arrow when it appears in the top menu.
Tap New Message on the next screen.
Enter 7726 in the To: field and tap the checkmark to accept. Tap SMS to send the forwarded message.
To forward a message from iOS:
If you haven’t already, tap the message to open the conversation view.
In the conversation view, press and hold the message until More… appears, then press it.
The message you pressed and held will be selected. If applicable, check off any additional messages in the conversation that you want to forward. Tap the forward arrow to continue.
Enter 7726 in the To: field and press the send button.
General safety and prevention tips
Keep these in mind for your protection while using your home or mobile phone.
Don’t give away your personal information
If you do answer a call from an unknown number, ask for a number you can call them back on.
Don’t call back or answer calls from unknown numbers.
If the call is at all suspicious, it is probably is a scam.
If they say they are calling regarding one of your accounts, do not hesitate to ask for further information and call the firm back through the firm’s general switchboard number.
Be aware that a Caller ID showing a “local” number no longer means it is necessarily a local caller. If the caller claims to be from a legitimate company or organization, hang up and call them back using a valid number found on their website or on your latest bill if you do business with them.
If you answer and the caller (often a recording) asks you to press a button to stop receiving calls, or asks you to say “yes” in response to a question, just hang up. Scammers often use these tricks to identify, and then target, live respondents, or to use your “yes” to apply unauthorized charges to your bill.
If you answer and the caller asks for payment using a gift card, it’s likely a scam. Legitimate organizations like law enforcement will not ask for payment with a gift card.
If you have lost money as a result of a scam call, contact your local law enforcement agency for assistance.
Use caution if you are being pressured for information immediately.
Have a Samsung? Take advantage of their Smart Call function, which lets you know who’s calling every time and makes it easy to block unwanted calls.
There’s an app for that. With Hiya for Android and iOS, you can benefit from call management options like auto-blocking and reverse phone lookup capabilities.
Take advantage of Call Display. Most Rogers Wireless plans come with the Call Display feature, which allows you to see a caller’s number on your phone. Click here to learn more about this feature.
Use Home & Away Online Manager from Rogers. This service lets you manage and customize your home phone calling features including Privacy Settings from anywhere, anytime through your MyRogers account. Find out more about Home & Away Online Manager here.
Take advantage of Call Display and Name Display. Most Rogers plans come with the Call Display feature, which allows you to see a caller’s number on your phone. Name display lets you see both a caller’s name and number. You can learn more about these features here.
Register with the National Do Not Call List (DNCL). This will reduce the number of telemarketing calls you receive.
File a complaint about any call you received that violated one of the Unsolicited Telecommunications Rules.
For additional information and resources, visit the CRTC’s website.