Very Convincing Attempted Scam

[The_Beagle]

Some fraudsters had a nice (but failed) attempt to scam me. They called from the "Promotions Department" offering a very good deal - $48 for a new iPhone and 40 GBs of data (there are several similar posts about this here). They sent me a verification email, which looks exactly like legit emails (I compared the fraudsters' email vs a legit Rogers one), including the identical email address of Donotrpely@rci.rogers.com.

I was already on alert due to the very low cost but played along as they were not asking for personal info - until the end. At this point, they exposed their scam:

1) they asked for my bank account number to set up the automatic payment. I replied that I will set it up on MyRogers. He actually got upset and said if I want the deal, I have to provide the banking info.

2) I then gave him a phony 7 digit account number just to see what would happen and they guy replied that it has to be 9-12 digits-this is, of course, non-sense. 

3) He then hung up on me.

So 3 red flags: 1) It is not a requirement to set up banking info at time of purchase; 2) he lost his cool very easily and 3) he didn't know how Canadian bank account numbers work.

[RogersJermaine]

Hi @The_Beagle,

Welcome to the Rogers Community Forums and thank you for making everyone here aware of this scam. You did a great job being diligent with protecting your information, as you can never be too careful. For more tips, you can check out our page here.

Cheers
RogersJermaine

[57]

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@The_Beagle wrote:

 1. including the identical email address of Donotrpely@rci.rogers.com.

2. ...I then gave him a phony 7 digit account number just to see what would happen and they guy replied that it has to be 9-12 digits-this is, of course, non-sense. 

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1. I find this very strange if you hover (or click depending) over the e-mail address, which then displays the actual e-mail address.  The scam e-mail address is usually different from a Rogers e-mail address, even if it's only one character.

2. Although a bank account number is 7 digits, it's usually preceded by the branch number, which is typically required for any transaction.  But as you indicated, you can provide that at MyRogers, not verbally to someone you don't know over the phone.

Here's a link with my tips that give away scammers:

https://communityforums.rogers.com/t5/Scam-Phishing-Fraud-Discussions/Rogers-Email-Instructing-me-to...

[The_Beagle]

1. When I hover over the email address, the correct rci.rogers shows.

2. Yes, for pre-authorized debits (PADS), a 3 digit bank number, a 5 digit transit number, and 7 digit account number are required. A trained customer service agent would know the difference and not expect the transit number (5 digits) and account number (7 digits) to be provided as a 12 digit combo platter. Plus, a Rogers agent wouldn't get annoyed and snap at a customer for providing the correct 7 digit account number when asked.

[RogersMoin]

@57 & @The_Beagle, I appreciate raising awareness of such scams. If you observe, there is a typo for 'reply' in Donotrpely. 

If you still have that email, I suggest forwarding the email to abuse@rogers.com and include a brief description of the issue. Copy and paste the full email headers above the body of the forwarded email.

Cheers,

RogersMoin

[nrahimtoola]

So I got a call from a person who said his name was David. He had a very heavy Indian accent. He claimed that he was from Roger’s promotion department and he offered cell service with 5 G .80 gig of. Data with free calls from anywhere in North America and 500 international minutes of calling for $25 per month inclusive of taxes also they would buy off my contract with Bell and I can get a free iPhone 15. He also sent me an email and the email looked genuine . I asked him to call me the following day.

He called me the following day but I had called up Roger’s to verify. Roger’s asked me to sent the email to the fraud department.

The English in the email was very unprofessional which made me suspicious also if the deal is so lucrative then there is definitely a catch. Of course I refused to give him any personal information including my name. 
please be careful as these calls originate from India.

[vikung]

Today, I received a call from 416-760-1693 stated Rogers, they called to offer me a 30% discount onto my bill for 12 months.  The reason for this promotion is due to receiving numbers of complaint for high billing however the people doesn't know how many products and costs I currently have but I did give such info as they act really really real.  Until they asked for my phone info ie. Android/iPhone, brand and model I started to have doubt.  I then did some researches online and aware many ppl claimed it's a scam call.  Hence, I started to questioning them why I didn't receive any email as this should be giving to all customers.  When he said it's for selected customer, I confirmed immediately it should be a SCAM so I ended the call right away.  Luckily, I did not provide any personal info except they know my full name and phone number. 

[Jayem1]

Just got a similar call when he asked for my email I said he should have that info and I wasn't comfortable giving it, he said he understood then started to sign off with have a good day then pivoted to asking if I would be able to pick the phone up at a rogers center, I said yes. Then he switched to say what about a best buy. Then he said I could go there and buy the phone they would probably charge more but if I called him back after picking up the phone he would set me up with the promotional price. He said not to tell them about the promotion. then gave me his name "Victor Alexander" (with heavy Hindi accent), his employee ID and phone number to call him back. dont give info and don't pay over the phone any phone company will bill you.