Unauthorized Credit Inquiries from Rogers

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RogersMaude
Moderator
Moderator
Posts: 2,349

Re: Unauthorized Credit Inquiries from Rogers

Hey @Samohm1,

 

Welcome to the Rogers Community and thank you for your post! I'm sorry to hear you've had a negative customer experience. Do you remember providing two pieces of ID at the time of the activation? Usually, a credit check is performed at the time of activation and is done upon customer's request.

 

Did you check to see whether the September 29th alert was actually the date Rogers would have ran a credit check and not the date on which you were notified?

 

A fraud case would be triggered by an account takeover or a fraudulent activation of services under your name. We could certainly help you shed some light on this if you have any more questions.

 

If you want us to review your Rogers account  to help identify what could have caused this, please send us a private message @CommunityHelps. You can find details about our private messaging in this blog. Thanks!

 

RogersMaude

gage345
I've Been Here Awhile
Posts: 4

Re: Unauthorized Credit Inquiries from Rogers

Hello so i am a New Rogers Customer with one Wireless "Line" Opened.  When i Signed up I was notified of a Soft Credit check. Which I Agreed too.  But Rogers did Both a Soft check and a Hard Check. Well this is only my second Hard Check this year, it has brought my score down 30 points because before this my score was just going up from being not so good. So I was not planning to do any Hard Checks for the rest of the year. E.G Car Loan, Mortgage, etc. 

Well the first time i brought this up to a customer representative they stated "We only do Soft Checks". So i said okay, let me get more information pertaining to this so i got my Long formed Credit Report. Next thing i see is 1 Soft Check, and one Hard Check. I was not notified a Hard Check was mandated, and i didn't agree to a Hard Check. 

 

I am Looking for information and a resolution to this problem that has set me back 6 months of grinding debts away to get my credit good, and i was not told and i did not agree to a Hard Check.  Yes i know a Hard Check usually takes away 5ish points only. But my Credit hasnt been good for years. This is my first year where my Credit has finally been in good standing and actually climbed upwards. And then rogers pull this without my consent. 

 

I am more than willing to drop my services if we can rewind the last 2 months since i started up. 

 

So the next time i talk to a representative it takes an hour before it becomes escalated. So now im in waiting 3 business days to hear from Rogers who is probably just going to say. "Sorry we cant do anything"  

 

Should i report fraud with Transunion?

should i contact some type of Credit lawyer? (more than happy to pay a few hundred to get this looked at professionally)

 

or should i cut my losses Drop my one cell phone line(pay everything off) and forget rogers every existed and just take the credit hit?

 

Just need help in a Credit Hostage situation. Any help or direction would be welcomed while i wait for a business representative to get back to me. 

 

gage345
I've Been Here Awhile
Posts: 4

Re: Unauthorized Credit Inquiries from Rogers

All This information is directly from a Full Credit Report given by Transunion that signifies the hard and soft checks.

 

Hard Check:  Which i did not agree too!

Credit Related Inquires: Aug 31, 2020 Rogers communication canada inc  // Telephonenumber of rogers

 

Soft Check: Which i did agree too!!

Non-Credit Related inquires: Aug 31. 2020  Rogers Communication Canada Inc // Telephonenumber of rogers

 

 {{{{{{{{{{{{{{{{{{{  If i knew of a hard check i would not have signed up with Rogers services since Bell Canada, Freedom, Virgin Mobile have never in my recent credit history done a hard check.  }}}}}}}}}}}}}}}}  <--- this is the key point is this.

 

If i could just grab the Voice recording from when i explicitly asked "There arent any hard checks right?"  And the representative said no "Just soft Checks"  Because at this point that is where the evidence is and it would be nice to get before it gets "Disappeared" 

RogersTony
Moderator
Moderator
Posts: 1,180

Re: Unauthorized Credit Inquiries from Rogers

Hello, @gage345

 

Welcome to the Rogers Community Forums!

 

I know how important it is to have a good credit rating so I can understand how disappointing it was to see your score negatively impacted by a credit check.

 

We have received your private message and we have replied and await your response.

 

We look forward to helping you get this resolved.

 

RogersTony

RFrame
I've Been Here Awhile
Posts: 2

Re: Unauthorized Credit Inquiries from Rogers

I also just received an alert from Trans Union of a hard inquiry into my credit from Rogers which I did not authorize. I have filed a dispute with Trans Union. These hard inquiries have a negative affect on credit ratings. I want this removed immediately.
RogersLaura
Moderator
Moderator
Posts: 774

Re: Unauthorized Credit Inquiries from Rogers

Hello @RFrame,

 

Thanks for joining us in the community and sharing your experience. Congrats on this being your first post. 🙂

 

I understand why you would be concerned. Like you, I take my credit rating very seriously. As a practice, Rogers should only be processing a hard check on a customers credit after receiving their permission to do so. Can you please tell me, did you recently process any changes or transactions on your account that may have caused this to happen, inadvertently? 

 

If you are unsure or would like us to have a closer look into this for you, please send us a Private Message to get started. For more information on how our Private Messaging system works, please check out our blog.

 

Thank you,

RogersLaura

valeryvdr
I've Been Around
Posts: 1

Re: Unauthorized Credit Inquiries from Rogers

This just happened to me on Dec 8, 2020:

 

Inquiries

These inquiries are made by companies with whom you have applied for a loan or credit in the past six years. These inquiries can impact your credit rating. A request for your credit history is called an inquiry. Inquiries remain on your credit report for six years and a minimum of six (6) credit inquiries will be maintained on your credit file. There are two types of inquiries. Hard inquiries may impact your credit score. Soft inquiries do not.

 

ROGERS COMMUNICATIONS CA
2020-08-12

 

I did not apply for any credit nor asked to open an account with Rogers. 

 

Judging by the length of this thread this is a widespread issue. How come Rogers goes around and makes hard credit inquiries affecting people credit scores without authorization???

RFrame
I've Been Here Awhile
Posts: 2

Re: Unauthorized Credit Inquiries from Rogers

I was able to resolve this very same issue that happened to me as well.  First I filed a dispute with my credit score company Trans Union.  Then I started calling Rogers.  It took some time and a few phone calls, however I was able to get them to write a letter to TransUnion asking them to remove the hard inquiry. 

 

The fact is that you as a consumer are supposed to be informed when a hard inquiry is going to made on your credit.  If you did not authorize this, then fight it.

Vani2
I've Been Around
Posts: 1

Re: Unauthorized Credit Inquiries from Rogers

Hello, I received a call from the ambassador team yesterday and decided to move my phone lines back to Rogers. I very clearly asked if this would involve a credit check and was told that it would not, that there would only be an internal check on my existing account with Rogers and in my history with Rogers companies such as Fido and Chatr. I clarified this three times with the rep I spoke to and was assured there would be no actual check. I have received an alert from Trans union today that there was an inquiry from Rogers on my account yesterday. I am extremely upset and know that I very clearly only have authorization for an ‘internal’ check. How do I make a complaint.

Thanks

RogersLaura
Moderator
Moderator
Posts: 774

Re: Unauthorized Credit Inquiries from Rogers

Greetings @Vani2,

 

Thank you for becoming a member of the Rogers community and congrats on your first post. Hopefully, you've been keeping safe and well. 🙂

 

I completely understand your reason for being upset and would like to have a closer look into this for you to see what went wrong. As per my understanding, if we are activating a new wireless account or service under an existing customer profile where wireless services once existed, we shouldn't be processing an external credit check, only internal. 

 

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

 

Much appreciated,

RogersLaura