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Walid123
I've Been Around
Posts: 1

Re: Spam Messages

Hi,

I received an SMS message, and the text says:

MyphoneNo has been billed $87.32 CAD BY FAULT. REVERSE THIS ISSUE BELOW.

http://...

 

looks like a scam, right?

 

 

57
Resident Expert
Resident Expert
Posts: 4,046

Re: Spam Messages


@Walid123 wrote:

 

looks like a scam, right?


Correct.



CollegeStudent
I've Been Around
Posts: 1

Re: Spam Messages

Just got a text today saying: 

Rogers Wireless: "We overcharged your account on previous payment. A refund has been sent to you. Deposit:" followed by a link.

 

 

Funny thing is, I'm not even with Rogers anymore...I switched over to Freedom mobile in the summer. Don't even clink on the link. These scammers have got to make a better living than this. 

 

patdrummond
I'm Here A Lot
Posts: 7

Re: Spam Messages

I tried to forward a spam SMS to 7726 and got this error: Messaging is sending g a large number of SMS messages. Do you want to allow this app to continue sending mssages"

RogersMoin
Moderator
Moderator
Posts: 1,953

Re: Spam Messages

Hello, @patdrummond.

 

I appreciate you trying to forward a smishing text to 7726; forwarding such texts to us is really helpful for investigation and blocking them from our network. 

 

When you hold on the text and select forward and enter 7726 in the To field the messaging app should only send one message. Depending on the phone, the default phone/message app can block and report the number without forwarding the text message. 

 

Cheers,

RogersMoin

lsebek
I've Been Around
Posts: 1

Re: Spam Messages

I keep getting the same recorded message to call "Mobile Directory assistance at #2030, even though I am initially connecting with the company I wish to call and have gone through their IVR system and selected the number for "all other".

RogersTony
Moderator
Moderator
Posts: 1,198

Re: Spam Messages

Hello, @lsebek

 

Welcome to the Rogers Community Forums!

 

IVR systems can be tricky to navigate so we'll be happy to look into this for you and try to help find a solution. 

 

Can you confirm which company you were trying to connect to when the IVR was not working properly? We'd need a bit more information in order to try to assist you.

 

We look forward to your response!

 

RogersTony

RogersMoin
Moderator
Moderator
Posts: 1,953

Re: Spam Messages

Hey Community, 

 

I received this smishing text today, please never click on the links in such suspicious text messages.

 

 

Cheers,

RogersMoin

nfl
I've Been Here Awhile
Posts: 3

Re: Spam Messages

First Rogers told me that $4.99 charge for #2030 is a gaming app I installed on my phone. I have no such thing and even if I did, it would be an Apple fee. Then they said it's a $4.99 Dating service fee. I also have no such thing and again, even if I did, it would be an Apple fee, not Rogers billing me for apps.  I told them it was Rogers marketing forcing me to opt out of marketing materials and the guy kept telling me it's these apps.  He removed the fee making  a "one time exception" but it's super annoying. I have repeatedly opted out over the years from all Rogers made-up fees. How can we get this to stop once and for all.