Rogers survey turned out to be a scam

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I've Been Here Awhile
Posts: 4

Re: Rogers survey turned out to be a scam

This is not malware/adware, it is a problem with Yahoo as many people are being redirected to  these surveys. I would advise Rogers immediately acknowledge and fix this problem or this could become a public relations nightmare for the company.

 

As far as finding a temporary solution, people should turn off javascript for Yahoo web pages on the browsers.

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I've Been Around
Posts: 1

Re: Rogers survey turned out to be a scam

The scam still there. The survey is not removed. money taken from my MC without subscription!

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Moderator
Moderator
Posts: 2,213

Re: Rogers survey turned out to be a scam

Good evening Community,

 

We understand how frustrating it is to see these ads pop up and wanted to take the time to thank you for your feedback. We can assure you that these fraudulent "surveys" are not from us and if we could take additional measures to make them all disappear, it would have been done already.

 

We're trying our best to raise awareness, as we want to make sure our customers do not fall for this type of scam. Please check out our latest Blog for more information.

 

@lilialilia - Don't hesitate to reach out to your credit card provider to see if the charges can be reversed.

Thank you for understanding!

 

RogersMaude

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I'm Here A Lot
Posts: 7

Re: Rogers survey turned out to be a scam

Roger Yahoo internet mail portal is providing direct links to browser hijacking malware etc.

 

I think this is probably obvious to you, however Rogers, you should be on top of this and correcting the issue. When using the internet mail portal, my browser gets hijacked about 50% of the time, either from within the mail app or in the news page. It's either a "congratulations you won....blah blah"click here type thing, or a "your system is infected, click here to clean" type thing. The idea that you would steer your customers straight into malware is pathetic. So desperate for ad money that you offer up your paying customers as sacrificial lambs to any malware providing criminal that will pay you a few bucks. Absolutely shameful, and from a technical standpoint, totally bush league. Your coders and technicians are so lacking in skills that you basically have no security at all.  

 

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Moderator
Moderator
Posts: 1,256

Re: Rogers survey turned out to be a scam

Hello @zx900rrr

 

Please let me assure you that we would never deliberately associate with such advertising schemes. We believe in protecting our customers security. Customers that have malware on their computers damage the integrity of our overall network and that is not ideal for our daily operations!

 

If the webmail portal is indeed injecting malware, I should be able to reproduce the issue from here. Please PM us @CommunityHelps so that I can investigate this matter for you. If you aren't familiar with PMing, you can find instructions here.

 

Regards,

RogersCorey

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I've Been Around
Posts: 1

Re: Rogers survey turned out to be a scam

Rogers Survey Scam BEWARE!!

 

I have been receiving pop-ups, apparently from Rogers, requesting me to complete a survey.  Knowing this to be a scam, I delete the pop-up immediately.  Today, I received another one, although this time it looked very different, very colourful and actually looked legit.  I completed the survey, which was only 4 or 5 questions, then I was directed to a page where I could choose my FREE gifts.  All I needed to do was pay shipping cost of about $4 or $5.  Seems like a really good deal right?  DO NOT BE FOOLED!  I know of a person who was sucked in and after giving them her credit card information for the shipping cost, checked her bank info and found charges logged in for close to $700.00!!!  ROGERS CUSTOMERS BEWARE!! Do not complete any Rogers surveys that promise FREE gifts!  Rogers does not send out surveys promising free gifts.

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Moderator
Moderator
Posts: 1,125

Re: Rogers survey turned out to be a scam

Good morning @Gmichaels23,

 

Welcome to the Rogers Community Forums Robot Happy!

 

Good call on identifying the offer as a scam. Despite our best efforts such offers do resurface from time to time. Thank you for sharing your experience with us. Always remember to contact the Canadian Anti-Fraud Centre to report scams and fraudulent activity.

 

  

 

RogersZia

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I've Been Here Awhile
Posts: 3

Re: Rogers survey turned out to be a scam

The issue is that the Rogers DNS or modem/proxy/cache is being injected/redirected aka being hacked. I went in my modem and turned off proxy/dns-caching and stopped using Rogers DNS servers all together and use the OpenDNS servers and at times Google DNS servers and the problem went away on my entire network.

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I've Been Here Awhile
Posts: 2

Re: Rogers survey turned out to be a scam

I was recently brought to a webpage identical to Rogers websites, claiming to be offering me a phone for customer loyalty and asking for my information. Only upon realizing that it was not a Rogers.com URL  and  that I was being charged a large subscription from a suspicious "Link removed for security reasons" did I realize I had been scammed.

It's comforting to know I'm not the only one who has fallen victim to this, please investigate these incidents further as I've had to have my credit card replaced twice now.

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I've Been Around
Posts: 1

Re: Rogers survey turned out to be a scam

20200321 - While browsing the CBC website, I was directed to a website (name mconsumerdefinition, domain name xyz) which looked like a greyed-out Rogers page with a Rogers Customer Care pop-up.  I was informed that I had won a prize and needed to do an anonymous survey to claim it. I have received legitimate pop-ups from Rogers many times (indicating internet usage levels) and this appeared to be similar. I could not obtain information about the URL and there did not seem to be others reporting issues with it. I reviewed the content and concluded that it looked unprofessional, thus indicating that it was not legitimate. QUESTION: How did this pop-up occur? Should I be concerned? It also makes me question the (legitimate) use by Rogers of these type of pop-up notifications - how are internet users to know if the Rogers pop-ups are, in fact, genuine?

20200321_RogersPopUp_scam.jpg