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Rogers survey turned out to be a scam

MIDHU
I've Been Around

Hi,

On 3rd Nov 2013 evening while I was logging into my account in Rogers.com I got a msg asking me whether I am interested in participating in a Rogers survey. I was informed that if I participate in the survey I will be eligible for a $50 gift. I agreed for the survey and participated in it. They asked few questions online. Like how often do you visit rogers.com, whether you use rogers at home or office etc.At the end of the survey I was told that I am eligible for a $50 gift and asked me to select one of the gifts from a link given.I went into that link.It was a third party site(bidou.ca) and there was 3 products displayed there.I selected one(ipod).Then it took me to another page where the price of the ipod was given as $0 and shipping charges was $3.I didnt want to give my credit card details to a strange site.So I hesitated in the beginning but since that offer I got when I was in Rogers site made me confident to give my credit card details.They just asked only for $3 and for that I will get an ipod worth $50.So I felt good.

During the transaction my bank(td bank) confirmed from me that its a authorized transaction.I gave permission to the bank to pay $3 for shipping.Every thing went fine till then.They deducted $3 from my account and told I will get my ipod in 2-3 weeks.But next day there was a $49.99 deduction from my account.At first I thought it the price of the ipod I purchased.But later when I checked my mail I understood that its a 1 month membership fee for their website.I never applied for any membership.With out my permission they added me as a member and deducted $49.99 from my account.They will deduct it every month if I dont cancel it.The phone number given in the website is UK number so I cannot call them.I send them mail asking them to cancel my membership and refund the money.But I got a auto generated reply that they will reply with in 24 hours.But nobody contacted me.I contacted my bank to stop anymore payments to that company but they are telling they cannot stop that and I have to change my credit card.I am so upset.I gave my credit card details only because I was asked from Rogers site.I never thought from rogers site such a scam will come.I contacted Rogers customer service but didnt get any proper response. According to the guy Rogers didnt do any that kind of survey so rogers is not responsible.I dont think so.If I got the link from some random web page then its my responsibility to make sure its from Rogers.But if its came from Rogers.com then its their reponsibility.I will never participate in any more rogers survey.If rogers didnt do that survey then how come a third party was able to pretend as Rogers when somebody log in to rogers.com. Either they hacked Rogers.com or some one helped them to  create a link in rogers.com. Any way I lost my money.I don't think I will get it back. I wish no one else will be cheated like me. Hope Rogers will do necessary action against the company who used Rogers name for trapping people.Or Rogers good will will be affecetd.Rogers is equally responsible because this fraud happened through their website.

 

***edited labels***

139 REPLIES 139

Re: Rogers survey turned out to be a scam

Cap07
I'm a Reliable Contributor

I'm still waiting to hear back from the former head of the Bank of Nigeria to give him my bank info so he can send me a cheque for $5 million ....

 

I never do surveys. I never open an email from someone I don't know and even some of them are bogus. The internet is a jungle inhabited by predators preying on the old and unwise.

 

If the doorbell rings and you aren't expecting anyone......Please DO NOT ANSWER IT!

Re: Rogers survey turned out to be a scam

abouuu
I've Been Here Awhile
Have been victim of similar survey and yes originated from Rogers site (just one day after we agreed on a two year bundle plan), with offers of beauty products at end of survey for shipping price.
Got a product in mail with a shipping paid for but 3 weeks later an automatic $148 gone on our credit. So had to cancel and change card as Visa was aware of similar issues.
I believe rogers should be responsible as they initiate the surveys with untrusted companies. We have Antivirus and malware but to no success.

Re: Rogers survey turned out to be a scam

I encountered the 'Rogers Survey scam' a few days ago, and have now sent to my credit institution the following message, which may possibly help you investigate: 

 

I have found my credit card has been fraudulently charged by the following parties:

<1> FITWEEKLYHEALTHPROGRAM  $26.75  

<2>ELLEDERMO.COM  $5..94

<3>BEAUTEELLE.COM $5.99

<4> LUMAESSENCE $6.62

<5> BEAUTEDELUX.COMSHANGHAI $32.62

All the above charges, I am certain, were associated with a Rogers

survey, which turned out to be a scam.

On Sept.8th I received an e-mail on Rogers survey, which I went

through, and as a reward I was offered a cosmetic at $3.90 with a

saving of over $50 and my wife was interested in it, her name with

credit particulars were entered to get the special offer.  Immediately

after the required credit card info. were given, the website was

disconnected, and to date no order confirmation or invoice has been

received.

It is easy to find online many individuals who have encountered

the said Rogers survey scam, which should be curbed with the

help and support of all credit institutions.

It is hope that you may find a way to protest the subject fraudulent charges.

Re: Rogers survey turned out to be a scam

randy895
I've Been Here Awhile

almost the same thing was running in end of august 2016, this time with a company named Retinolla

 

after the survey I was told I won a gift, only had to pay the shipping (less then $6) was arround  $180, what I did. now 4 weeks ago, they took the full price (plus for another "cheap" item I took (same thing). I called rogers, they are telling me the dont know anything about the promotion or the company.  called the company, they are said that was a 14 day trail, and I did not sent it back. 

 

so far, about $380 are gone. see if I can get them back, but dont think so, looking for others who had the same problem. i'm goner check with police if the know anything about this company. have a good popup blocker running, how can this happen ?

 

never ever did this before, just becorse it was a rogers servey. for me, the are responsible, it is their webside.

dont know jet if I stay with rogers, how can I trust them in the future ?

Re: Rogers survey turned out to be a scam

randy895
I've Been Here Awhile

just googeled Rogers - Retinolla.

same thin with the same company habend before.

those guy's talked to rogers too. how come, they dont know anything abbout it ?

 

Re: Rogers survey turned out to be a scam

Angrycustomer-
I've Been Around

Rogers Survey - MAJOR SCAM!!  I tried to log in to Rogers to pay my Bill online and could not get onto the regular website until I completed a survey, which then said to choose a free gift as a thanks from Rogers, for which you would only have to pay $4.95 shipping .  I thought What the heck ...it's only $5 !  Now my BMO Debit Mastercard has been charged $300 !!!   I cannot find the company that apparently distributes this stupid Garcinia Cambodia, but wanted to let everyone know, so no one else falls victim to this scam.  For a company as large and customer-service oriented as Rogers, you would think their security team would be able to prevent this from happening.  All your good customers are getting scammed!!   I would like to hear back on this from Rogers! I am NOT impressed!!

Re: Rogers survey turned out to be a scam

Meowmix
I'm a Trusted Advisor
Hello @Angrycustomer-

I wouldn't blame Rogers on this one. Garcia Cambodia is known for this. They scam many people and make fake surveys to do this. My girlfriend got a supplement from a site that had the same advertising as well. It was sold by Garcia Cambodia but unfortunately it was all a scam.She was charged over $550 on her debit Visa and was told she had a membership with them when she never did. We had gotten the Toronto Police involved and even the site was contacted by them and her lawyers. Unfortunately they never responded to them but when I called Garcia Cambodia and told them I have the Toronto police officer and that either i get my money back or they get charged, the person over admitted to their company doing scams like this and how he was sorry. Refunded our money back and even admitted his company ignored the calls and hung up when the Toronto police investigator's called and same with her lawyer's. It took her and us over 3 months to get this resolved. It's the fact that this company including others bypass any security system you can think of and get people like her and you to rob from. Unfortunately after that happened, she said only trusts sites I check for her or buys things in stores.

Also they know how to duplicate websites.. So you might have entered the Rogers site, but it wasn't the actual one. Rogers site monitors this as well. The Rogers surveys they usually do are offers Rogers gives out but not on surveys when logging in.

Always use the tips below to know.

http://www.rogers.com/web/support/internet/phishing/170?setLanguage=en

Re: Rogers survey turned out to be a scam

Amer-Alhalawani
I've Been Around

Hi;

I had the same problem. after completing a survey, they asked me to collect the gift of around 120 CAD. this gift is facial cream from vividelle.com and mydermakit.com. i found my card charged for 370 CAD for 30ml cream sample. i contacted the bank and sent emails to both the companies to return back the money. I will return back their products as well since this is fruad.

 

Re: Rogers survey turned out to be a scam

Recently multiple computers in my house have been getting automatic tab popups to a domain http://pullsurvey.com/ which claims to have selected us for a special offer market survey. suspicious.png

That's a snip of what the website is displaying. I'm assuming this isn't actually a valid survey, we just close the tabs but it's pretty persistent. I ran a malware and virus scan on one of the computers which came up clean.

 

Any idea what it might be or how to fix it?

Re: Rogers survey turned out to be a scam

kevdub
I've Been Around

I recently just got an identical pop-up, but from a different domain. I believe it was something like Viable Surveys. Interesting that we're both seeing this now. At the time, I was on the Air Canada website and a link got redirected.

Re: Rogers survey turned out to be a scam

grbainer621
I've Been Around

Fell for it myself. No return address to send back. No address on any website.Was billed $350.00.  Contacted my bank. Alot of complains about these scams. Bank reversed the charges and have not heared back from these scammers. I would advise not to use this product.

Re: Rogers survey turned out to be a scam

57
Resident Expert
Resident Expert

I was on the Yahoo Canada website (link below) when my browser was hijacked to this survey.  I may have hovered my mouse over something that activated the pop-up and hijack, but I'm not really sure.  I certainly didn't click anything!

 

https://ca.yahoo.com/

 

Anyway, I'm glad I read about it here first so that I didn't have to investigate further.  I can certainly see how a "casual" user/browser would fall for this...



Re: Rogers survey turned out to be a scam

jays77
I'm a Trusted Contributor
I keep getting those pop ups for the past week or so as well.
The most annoying thing is the only option given is an "Agree" button. I have to exit the browser to get rid of the pop up.

Re: Rogers survey turned out to be a scam

57
Resident Expert
Resident Expert

Although the "back" button may not function properly, I have found that I can usually still use the bookmarks or the "home" link, so I don't need to exit the browser, although exiting can sometimes be a good idea because these sorts of websites often also have "pop-unders" which are under the main window.



Re: Rogers survey turned out to be a scam

dchmara
I've Been Around

Rogers IP/email user for many years, getting this popup (not email) for the first time in the last 3-4 weeks, interesting to know it's been around for years (2013 in this thread). Only happens in Rogers email when logged on, after 10-30 minutes in email.

Not associated with any particular email type as far as I can tell so far, my mail filter gets almost all unrecognized emails, but mail processing stops and bar at the top says please wait, at which time I now usually close the window before it even comes back, which is the recovery that works well enough. Not necessary to log off or close other windows, But it will be back, maybe sooner the second time.   

Re: Rogers survey turned out to be a scam

whazzzup
I've Been Around

so how do we get rid of this, i even have norton for mac and it shows no virus? I can work around but since its on rogers yahoo browser what has rogers yahoo done about this.

Re: Rogers survey turned out to be a scam

57
Resident Expert
Resident Expert

1. I would also like to know how my browser gets "hijacked" by this scam (Garcinia?) 

 

2. What is the mechanism at work that "allows" for this sort of "hijack".

 

3. Is there anything that Rogers/Yahoo can do about it?

 

 

Edit - this happened to me again just now.  I was at the Yahoo Canada website and it got hijacked (by Garcinia).  I was not logged into my Rogers e-mail or anything and I didn't click on anything. 

 

https://ca.yahoo.com/

 

My browser (FF) called it a "notification" and I was able to click on "don't go to this notification again".  We'll see if it happens again.

 

The URL of the hijack is as follows:

 

https://bandretail.com/?112ec3664bdb2037dc9d4f17cd5ed533

 

Screenshots have been provided earlier in this thread, but I'll take one and post here in a few minutes.  Here it is - it may take a few minutes to be approved.

 

Rogers Survey.png



Re: Rogers survey turned out to be a scam

Bob7
I Plan to Stick Around

Lately when I’m in my Yahoo email the screen gets hijacked and a full-screen popup asks me to fill out a Rogers Cable survey for rewards, with no button to decline, which I doubt Rogers would operate like that.  When I delete this screen using the red X, another screen pops up offering a Windows repair.   When I delete this screen it exits my browser and Yahoo.  After having this happen a few times I did the survey, and the rewards offered were not worth the $5 shipping, probably phishing for credit card numbers, so I did not choose any and exited, but the “survey” screen continues to pop up.  I ran Defender deep scan and it hasn’t come back since (1 day).  Anyone had this happen? 

Re: Rogers survey turned out to be a scam

OLDYELLR
I'm a Senior Advisor

I'm using Windows 7 and FF and get no hijack at the Yahoo site and the hijack URL gives me a error.


Rogers PayGo. Location: S-W Ontario

Re: Rogers survey turned out to be a scam

57
Resident Expert
Resident Expert

@OLDYELLR:

 

1. Thanks for testing. The hijack doesn't occur every time I'm on the Yahoo Canada site, only occasionally.

 

2. The URL is the one that is displayed once you're on the survey site and it still works for me, but perhaps because I have a cookie...  I did get an error a couple of times when trying out the URL...

 

3. I checked through my FF History and came up with the following URL, which may be the "original" one that then redirects to the survey.

 

Removed the URL for security reasons - RogersMoin



Re: Rogers survey turned out to be a scam

Hi, I got one offer scam that had a heading of Amazon. I use Amazon as I do Rogers.  I ignored the Amazon one then around May 5 I looked at it and went for some beauty cream for my girl friend, I have to pay freight. That is it get you Credit Card number. I dd not have any fine print disclaimer on the bottom as this Rogers one has just now.

 

To bad I waited to check my statement and it showed the freight cost twice and a couple of different products. I did get the one I has asked for for completing the survey, but never any other to date as listed on my statement as it as been a good month and a half. U called my Card Carrier and they gave me telephone numbers . Both transactions have different names but are same company. I got through and asked them why, they said I agreed to the disclaimer, I sad there was none If there was I would have read it and declined you. Plus you change goods that are not shipped. They offered me to do a waiver and they would pay back less that half.  I said yo scammed me and robbed me, ho could you do this. I said I will contact my credit card company and legal help. 

They said fine call back if you change our mind.  Rogers this is a scam going on for a while, deal with it please. 

Ron and disenchanted guy on pension.

 

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