Rogers Solution Refund

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RogersLaura
Moderator
Moderator
Posts: 862

Re: Rogers Solution Refund

Hey @Wha366,

 

Thanks for using the Rogers Community Forums to ask your question and congrats on your first post! 😀

 

Just to clarify, did you initiate a text message conversation using shortcode 40014? Or did they reach out to you first? This shortcode should be for our Credit Operations Team and can be used to report a recent payment or set up payment arrangements for your Rogers account.

 

I hope this helps! 

 

RogersLaura

Samd15
I've Been Around
Posts: 1

Re: Rogers Solution Refund

Does Rogers send e transfers for improper billing? I received one but an hesitant to deposit it. Thank you

57
Resident Expert
Resident Expert
Posts: 4,142

Re: Rogers Solution Refund

@Samd15: Looks like your post may have been moved to this scam thread.  It's good that you were skeptical. Rogers usually just credits your account.



RandyLahey250
I've Been Around
Posts: 1

Rogers Solution Refund

[R0GERS WIRELESS INC.] - Dear customer, Due to the interruption of our service on Monday 19 April we have decided to give our customers a gift of 60 CAD. We are very sorry for all the inconvenience this breakdown might have caused.

Claim here: *link removed for safety*

toslingboy
I've Been Around
Posts: 1

Re: Rogers Solution Refund

713-657-9801 scam [R0GERSSVC]- Dear member, our billing team has recently detected an error in your last invoice. We've sent you a cashback of 123 CAD in result of that mistake.


Rob1957
I've Been Around
Posts: 1

Re: Rogers Solution Refund

Received a text , says it’s from Rogers, a link to deposit a refund, scam or authentic ?

RogersMaude
Moderator
Moderator
Posts: 2,374

Re: Rogers Solution Refund

Good evening @Rob1957

 

Thanks for joining the Rogers Community! We hope you're doing well & we're happy to shed some light on this text message you received.

 

Scammers may try to gather information through text messages/SMS. Usually, these text messages will ask you to visit a specific website or call a certain phone number where you will be asked to provide information. Rogers will never contact you by email, text or phone to ask for personal information including PN and account numbers.

 

Keep in mind that text messages coming directly from Rogers will originate for four digits numbers (i.e. +8888).

 

To protect yourself and others, forward suspicious text messages (SMS) to: 7726 (SPAM).


Let us know if you have questions!

 

RogersMaude

Pauly
Resident Expert
Resident Expert
Posts: 2,928

Re: Rogers Solution Refund

yup its fake/fraudulent. real messages from rogers do NOT come from 10 digit consumer numbers, and if u get a refund/credit, it shows right up on your bill automatically no need to click any refund link, thats also a red flag


WaMan
I've Been Around
Posts: 1

Re: Rogers Solution Refund

I’m receiving messages like this which are apparently from Rogers.  Is anybody else getting texts like this and what should I do about it?  Thanks

 

”Info Rogers svg msg: FriendIy reminder $96.78CAD returned.
(Link removed for security reasons - RogersMoin)
Err inv. ROG#17806166303

RogersZia
Moderator
Moderator
Posts: 1,395

Re: Rogers Solution Refund

Hello @WaMan.,

 

Welcome to Rogers Community Forums!

 

We would never process a refund over a text message. Please report spam texts to Rogers by forwarding them to 7726. It’s quick and easy, and it helps us in keeping the network free from malicious messages.

 

Always remember to avoid entering personal or banking information in suspicious messages or links.

 

 

RogersZia