How can I protect myself and my account from fraudulent SIM Swapping
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I know that security concerns are at the forefront of everyone's minds and it's important that we do what we can to protect our personal information as much as possible!
There are several things you can do to prevent yourself from becoming a victim of fraud. Please see below for some tips:
How Can I Protect Myself from Identity Theft?
Please also have a look at some of the helpful articles found in our Scam, Phishing & Fraud Discussions Knowledge Base board.
As mentioned throughout this thread, there are a few different ways we can help make your account more secure on the backend. Feel free to send us a Private Message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.
@RogersMaude said "Rogers also sends an SMS notification for port requests that asks our customers to contact us if they have not requested a transfer of their phone number to another carrier."
Sending a text message with a number to call that is not recognized is useless. Who would ever call an unrecognized number within an unsolicited text message? We are all taught NEVER to do that.... It's like waving a flag that says "scam". Rogers has to do a better job to let us distinguish the one *real* message it sends from the dozens we get all the time *purporting* to be from Rogers that are themselves scam texts.
In the news item I saw today that alerted me to this issue in the first place, the woman who was scammed got the text, did not recognize the 'call-back' number, tried to look it up and concluded it was a scam/spam, so she ignored it. And then bam - her phone number was ported and she was victimized.
Frankly, I'm sure I would have done the same - and regarded it as a poor phishing expedition and not a legit message from Rogers. I likely would have ignored it as well, as I do all scam/phishing messages (a lot of which pretend to be from Rogers itself!).
If you can't come up with a better solution than that, then you don't deserve my business....
Further to my reply above to @RogersMaude, let me add...
Even if sending an SMS text is the only practical way to handle this, for heaven's sake at least demand a POSITIVE reply. Right now, if I am sleeping, or my phone is off, or I am in a meeting, or for whatever reason I simply don't see the SMS, then in ABSENCE of a very QUICK reply you are going to take my non-answer as affirmative?? Surely this is backwards???
At the very least please implement a system where I have to POSITIVELY reply before you do anything drastic to my account - like give it away. This is not the place for a 1-way SMS; this demands a 2-way conversation, especially in light of the rampant rise in prevalence of this fraud.
Phone Number Porting Prevention - THERE IS NO PIN FOR ROGERS
There is incorrect info in replies to this post.
1. ROGERS does not have a PIN to prevent porting.
I just contacted customer service because I couldn't find a way to set a PIN for my account or telephone numbers anywhere in the online account management tools.
During the call, they told me THERE IS NO PIN.
2. You need to contact customer service and submit a request for their FRAUD PREVENTION TEAM to ADD A SETTING to the phone numbers on your account that PREVENTS THE TELEPHONE NUMBERS FROM BEING PORTED.
3. If you want to port the number to a different carrier in the future, you need to contact them to have that feature removed prior to moving the number.