Fraudulent Additional Service Added

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I've Been Here Awhile
Posts: 2

Fraudulent Additional Service Added

I received an Email today Nov.4th/2018 from Rogers thanking me for getting a new additional cell phone # added to account. I also received copies of the Service Agreements etc.

Only problem is I never requested that a new cell # to be added to my account!

I called Rogers immediately and had the new # blocked/disabled.

 

Rogers has this feature but it is not added to an account unless the customer asks for it. 

I only found out about the PIN option when talking to the Rogers CSR.

 

Moderator
Moderator
Posts: 1,056

Re: Fraudulent Additional Service Added

Hey @HAMC!

 

Welcome to our Community!

 

Thanks for sharing the tip about adding a PIN. It's a very important step that can potentially save a customer from a lot of headache down the road.

 

Regards,

RogersCorey