Hello all, switched to Rogers 2 months ago and I am loving it so far but ever since I've been having daily SPAM calls from different region of the USA. Never the same number because I always block it but they still continue to come in. I sometime answer out of frustration but there is never anyone speaking. Is it possible to block calls from the USA altogether?
And I also get a text message everytime telling me that I have a voicemail... this is also annoying and redundant as we already have an icon that let's us know that there is a voicemail.
Thank you very much for the help!
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Thanks for your participation in the Community and congratulations on your very first post! 😀
We know how annoying unwanted calls can be, and we’re very sorry for the inconvenience! You can rest assured that we have nothing to do with these kinds of calls, and don’t support them in any way.
Unfortunately, there is nothing we can do to stop these companies from contacting you because there are no laws stopping them from doing so, but we do everything we can to lower their chances of getting in touch with you.
Some companies call random numbers. They try every possible number combination in order to reach as many people as they can. We think that kind of marketing goes against both the Canadian Do Not Call List and the CRTC’s rules on Automatic Dial Announcing Devices (ADADs).
Rogers uses sophisticated anti-spam software in our network to protect you from spammers. The software has advanced threat detection algorithms to constantly hunt for and identify suspicious activity. We also have a dedicated team who monitors and detect mobile messaging threats and creates configurations to block current/new issues in real-time.
To help get rid of third party marketing calls, you can add your phone number to the National Do Not Call List. Here is how:
• Website: LNNTE-DNCL.gc.ca
• Telephone: 1-866-580-DNCL (1-866-580-3625)
• Telephone (TTY): 1-888-DNCL-TTY (1-888-362-5889)
**Please note: After registration, telemarketers have 14 days to update their information. You could still receive communications within that time. If registering by phone, please call from the phone number you are trying to register.
For spam related calls, you can report these to the Canadian Anti-Fraud Centre here:
• Telephone: ◦ 1-888-495-8501
• Fax: ◦ 1-888-654-9426
• Website: ◦ http://www.antifraudcentre-centreantifraude.ca/
I hope this information is useful. 🙂
Are you talking about a cell phone or Rogers Home Phone? If the latter, there are several posts in the following thread regarding the futility of call blocking with the telemarketers always changing their numbers. They could be anywhere in the world and spoofing any number in the world. In my experience, they often spoof local numbers, but it's different for everyone.
What I recommend is creating a white list (with distinctive ring?) and ignore the rest of the calls. There should be an option somewhere to stop the texts...
If you're talking about a cell phone, then you may wish to advise which make/model you have and others who are more familiar with cell phones will have to reply.
Yes, I am talking about a cell phone. A Note 8.
Not answering is a poor solution... I can see they come from the USA because there is always a city shown.
There should be an option to block all international calls... I wish...
I am used to the odd telemarketer call. It's sort of a thing we just have to cope with these days.
However, in the last few months, I am getting mass amounts of calls, sometimes up to 5 a day, all from area codes scattered across the middle east and Asia. A little research told me it is likely spoof numbers designed to get around call blocks and it is working, as I block one number and several more slightly different ones almost immediately take its place. There is no logic or pattern to the calls. They happen at any hour of the day, never leave a message, and will sometimes call back multiple times in the same hour but always from a slightly different phone number with a different area code.
I'm seriously starting to feel harassed at this point. I can't block them, I refuse to answer them and validate my existence for them to try and scam me... is there anything I can do about this? I have put my number on the DNC so many times but I am pretty sure the DNC is just a list of numbers for them to call MORE rather than avoid because it has done nothing. Maybe there is a setting or a plan upgrade or something?
For someone with phone anxiety, being called 5 times a day from random middle east numbers is quite frankly terrifying and really intimidating. I don't even have money for them to scam off me!
Thank you for your post and welcome to the Rogers Community Forums!
This sounds like a very frustrating situation, especially since these calls have become a daily occurrence. Spammers and Telemarketers can be difficult to trace especially when spoofing Apps are involved. Once your Phone Number has been exposed to these type of individuals "Do Not Call" lists will not be much help and the best option to have the calls stop immediately would be to change your Phone Number.
It's important to be extremely diligent about protecting your information like a phone number especially on the Internet.
I hope this has been helpful.
...the best option to have the calls stop immediately would be to change your Phone Number.
This option used to be effective if you were actually on a "calling list". However, most telemarketers today utilize auto-dialers, so it doesn't matter if your number is unlisted or changed. What can matter is that once a telemarking call is answered, that number is then recognized as "valid" by the telemarketers, and will very likely receive more telemarketing calls.
As I mentioned in post 2 of this thread, one way to deal with this issue is to only answer calls in a "white list" and ignore all other incoming calls. If the call is important (and not on your white list), they will likely leave a message and you can then add that number to your white list. You can ignore all other calls since they will likely be telemarketers or other bothersome calls.
I'm not familiar with all the features of cell phones (and associated apps), but you may even be able to have a "distinctive ring" for all the people in your "white list (phone directory?)" and another ring or perhaps even no ring for those calls not in your directory.
The one time this doesn't work is if the telemarketer spoofs a number that's in your white list. I actually received such a call the other day from a telemarketer spoofing the Rogers general phone number, but I quickly recognized the "boiler room" nature of the call.
The other reality of the idea of "changing your phone number" is that if the number is your home phone line, unless it is unlisted, it is available to anyone who has access to the "white pages listings". This has been an issue long before the improved telemarketing came. I can remember that my parents, and then us have never put our whole first name in the phone listing, just an initial, because telemarketers would manually work the pages that were available in any library, and identify males versus females, general age of population based upon statistics. It is now the reality that they can target more directly using database mining of all the available data.
Lists from honest companies that go bankrupt also sometimes get sold (we ended up on a telemarketer list that has changed hands and we have been getting these product calls for about 7 years now). We know what company they got the information from, but they went bankrupt, were sold, then the new one went bankrupt, and now we get calls, talking about our past experience with the past company and they have special deal for us. The number is usually spoofed using local numbers.
So why not just change - well after having the same home phone number for decades, it is tied to all our honest companies we do business with, financial institutions, etc. and changing it first off will not stop us from getting calls, as @57 just said, they will find us sooner or later, and once found, that information gets sold back and forth all over the place, plus I don't want to go through the effort of changing the number with all my legitimate contacts - I do use the white list on my cell phone, but I don't have the feature on my home phone.
The white listing is the recognized industry standard, you may miss some important calls, you don't have in your list yet, but if you recognize it, or they leave a message (by the way, voice messaging also tells them you exist - actually most often their precalling computerized system which identifies when you are not home, and if your number exists).
It is a lot of work, but once done, it is easy to manage.
My cell phone, I almost never get any calls, because only my contacts can call me, if I give my phone number to someone to call me, I add them to my contacts and warn them that is the only number they can get me at, so give me multiple numbers if they use multiple numbers. Plus the reality is I only phone three people on my cell phone and only 5 people know my cell phone number.
But that still doesn't stop the random computer calling - it just can't get past my whitelist - I know the call came, but it doesn't ring on my phone or go to voice mail.
Absolute pain, but they are pretty much impossible to avoid. Should see what it is like when you are confined to home due to health, you get to see just how many in a week are coming at you. Because I often nap and sleep long, I unplug my home phone until I get up.
No easy one around this one, but definitely, best way is the white lists, and do your best not to pick up any numbers or names that you don't recognize. Now if I had a way to stop the call from hitting voice mail, when I do want voicemail because I pick the times of day that I want to talk to people and my message does say, leave a message and I will get back to you.
Good discussion, no good answers. The CRTC and other countries have managed to shut down with the cooperation of other countries some of these callers, but you shut one down and another comes up.
1. I do use the white list on my cell phone, but I don't have the feature on my home phone.
2. Because I often nap and sleep long, I unplug my home phone until I get up.
1. Many cordless phones have this feature and they are pretty inexpensive these days. I use a Panasonic which has the distinctive ring feature for any number in the directory you wish, as well as call blocking, which, as I stated earlier, is pretty useless these days, unfortunately. My phone even has a 3rd distinctive ring which I have on one of the numbers in my directory which "should be answered right away if possible"...
2. My Panasonic cordless also has a feature called "night mode". I have programmed my phone so that it doesn't ring between 11:15PM and 9:15AM. If I deviate from that schedule, it's easy enough to change the times, or even turn the ringer off - no need to unplug (and perhaps forget to re-plug).
Spammers and Telemarketers can be difficult to trace especially when spoofing Apps are involved. Once your Phone Number has been exposed to these type of individuals "Do Not Call" lists will not be much help and the best option to have the calls stop immediately would be to change your Phone Number.
It is my suspicion that "Do Not Call" lists are actually a fertile source of numbers for spammers, since they operate off-shore and are beyond the reach of our laws.
I don't believe the DNC list is being used as a source for spammers at all.
There's a finite amount of phone numbers tied to each area code and a simple Google search can get you all the area codes in each province. From there, it's a relatively simple matter to have a script automatically dial each number in the 10-digit sequence.
Stealing that list would require an insider or a hack, which leaves them open to being discovered. A script is way safer and easier.