Chinese (mandarin) scam calls

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I Plan to Stick Around
Posts: 33

Chinese (mandarin) scam calls

I keep getting those  pre-recorded calls in Mandarin calling my home phone and cell phone. One time, they even called my cell phone twice. If i don't pick up, it will go to my voicemail. I also can't block them because every time it is different.

 

how do i stop these calls?

 

I'm located in the GTA.

 

 

 

***Edited Labels***

Highlighted
Moderator
Moderator
Posts: 1,124

Re: Chinese (mandarin) scam calls

Hey @imeem,

 

I know the pain ☹️, these guys aren't even above leaving voicemails and filling up the mailbox 😕. I get at least 4-5 calls on my cellphone alone everyday. I do make it a point to block the number however such calls can be difficult to trace especially when spoofing Apps are involved. 

 

I would just recommend you to be extra diligent about protecting your information like a phone number especially on the Internet.

 

 

 

 

RogersZia

Highlighted
I Plan to Stick Around
Posts: 47

Re: Chinese (mandarin) scam calls

Most cases it is not the number that is published on the Internet but they use stupid dialing bots to find phone numbers.

 

Either Rogers has to implement a way to block spoofed calls or the entire VOIP needs a revamp on properly authenticating origin callers.

Highlighted
I've Been Around
Posts: 1

Re: Chinese (mandarin) scam calls

I'm getting these calls everyday and one day I got about 10. Dive me crazy.

Highlighted
Moderator
Moderator
Posts: 504

Re: Chinese (mandarin) scam calls

Hi @Karen521,

 

Welcome to the Rogers Community Forums and thank you for your first post. 😀

 

I know it can be very frustrating to receive these types of calls and it's hard to block them when they continuously change their phone numbers. I get these same types of calls and have resorted to ignoring and blocking phone numbers that are not in my contacts list or that I don't recognize.

 

For now, I would recommend adding your telephone number to the National Do Not Call List to see if this helps weed out these unwanted calls.

 

The National Do Not Call List lets you reduce the number of unsolicited telemarketing calls you get from companies with whom you have no existing business relationship. After registration, telemarketers have 14 days to update their information. You could still receive communications within that time.

 

Another option is to request a telephone number change. This option isn't as popular with some customers (myself included) who have had the same phone number for a number of years and would prefer to keep it the same. If keeping your telephone number isn't a concern for you, then this may be a plausible solution.

 

RogersLaura

Highlighted
I've Been Around
Posts: 1

Re: Chinese (mandarin) scam calls

that is not much of an answer from rogers

they have no authority or ability to protect their product (system)

it is time they get one!

Highlighted
Moderator
Moderator
Posts: 1,252

Re: Chinese (mandarin) scam calls

Hello and welcome to our Community @grahamonthelam!

 

We are working closely with the authorities to clamp down on these calls.

 

I would highly encourage you to report all incidents to the Canadian Anti-Fraud Centre so that they can be properly investigated. 

 

Regards,

RogersCorey

Highlighted
I've Been Around
Posts: 1

Re: Chinese (mandarin) scam calls

It is happening to me that some how these scam calls merge the chinese messages with the local, regular, existing legitimate numbers of companies or an individuals so that it shows a regular number on your phone.  You have no choice but to answer your phone because it is a nature of your business is to have new clients, you cannot miss any calls.  When you call back the number which was showed on your phone, the owner of that number has no clue what you talk about.

All of the large communication companies and the government should look into this matter seriously. 

Highlighted
Moderator
Moderator
Posts: 1,252

Re: Chinese (mandarin) scam calls

Hello and welcome to our Community, @Nathan7!

 

The good news is that providers and the government are aware of the frustrations that arise from call ID spoofing and scam calls and we are working on it. Please understand that we're consumers of this service too so we are also impacted by these scams. I personally had no other choice than to cancel my longtime home number to get the calls to stop. 

 

If you want to find out more, feel free to visit this site: https://crtc.gc.ca/eng/phone/telemarketing/identit.htm 

 

Regards,

RogersCorey

Highlighted
I've Been Around
Posts: 1

Re: Chinese (mandarin) scam calls

Hi, yes, this is happening to me as well.
What is the point of these calls, how does it affect the recipient (personally) and how can we make them stop? Thank you