Sorry I told you wrong. My Wifi assist was off. I just checked after your message and I have been using apple for 5 years and never had issue. Also it is easy to blaim apple or other companies as Rogers. Why dont you guys try to fix the issue? or Rogers is doing fraud on purpose because of more income for the company?
If you research Google, you will find hundreds have complained about Rogers Data scam!
If I didnt get into contract, i would've cancel my account with you.
I CALLED CUSTOMER SERVICE AND I HAD TO WAIT ON THE PHONE 40 MINUTES TO TALK TO A PERSON.
That's why i didn't get Bell. It seems like Bell and Rogers getting same complaintments! This is embarrassing.
I am actually angry about waiting 40 minutes and not being able to get help. not about waiting.
And I guess you are right about waiting due to a lot of calls because of too many complaining from clients.
I haven't called Koodo's technical support not even once for 6 years. Thats why i can't really understand how you guys service to client.
I personaly dont call Technical support for fun!
Anyways I dont usually post on forums and etc. I am posting here because I want you(Rogers) to fix your fraud. I dont want to pay something that i didnt use. And after my contract finished I am out of here. The services you are providing is horrible!
I am going through something similar with Rogers right now. Recently I started paying attention to my data usage and it seems to be unusually/suspicously high. We have a 9GB max. I don't stream Spotify or Apple Music on the fly, or do anything unusual, but last month I approach 8GB! I was shocked.
I called Rogers and of course learned that they really don't know/can't account for how data is added up. They just charge on the total. So they can say anything they want and you have to pay. My rep told me to reset the Cellular Data Usage in my phone to coincide with the beginning of my billing period. That way I could track my usage by the phone and see where data is being used.
This sounded like a great plan. My billing period started today, so last night I reset my data -- in advance of the change. Mid-morning today I checked and my phone said 8.2MB of data used (I purposely barely used my phone). When I went to the Rogers app, it said 57MB of data used! What?! That is 7x the amount of data! If Rogers has a multiplier on my data use in order to drive up usage, then that will add up very quickly over the course of a month.
So I called again and this time the rep tells me "well, your phone's data usage count may not be accurate." Seriously? It was you guys who told me yesterday to do this. My phone gives me an exact tally of all data used and where (iPhone 6s+ ios 10.1.1). The Rogers total is just a bulk number with no accounting at all about what comprises that total. It is completely ridiculous that Rogers is allowed to arbitrarily bill customers for usage that appears to be fabricated (since they cannot account for how it is derived).
How is this allowed to happen? I will be voicing this concern with the CRTC for what it's worth, but just a warning that as a customer you are fully at the mercy of whatever number Rogers attributes to your line in terms of usage.
So for now I have turned off Cellular Data completely and I will live on wifi as a test. If the usage number changes now, then there is a very serious problem indeed.
Just be warned that the Rogers usage of data is 7x the actual usage, at least in my case.
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