If you're having the same problem you should probably see what is causing it. Usually if you have data overage it is because of something on your end, whether increased usage, something not shut off properly on a device, something new you've been doing online, etc.
It seems I'm having a similar issue. I switched from an older 1Gb plan to a 2Gb Share Everything plan back in February. Same phone, same apps, same usage pattens (mind you it's only one phone that uses data). I've never went over 1Gb in the last 3.5 years. Now with share everything it's very close to 2Gb usage every month and last month I went over 15Mb (charged $5 - used to be $10 for 1Gb, so a x5 increase in price?! Really?!)
Thus, I tried a little experiment by switching my data off and waiting for the 1st of April when the meter resets on the website. As I had suspected, it shows 21mb for 2 days in the internal android meter and over 30mb on the web. I called in and talked to Rogers tech support. They refused to investigate, suggesting to wait for the end of the month, again, and see if the "discrepancy is bigger than 10mb", because they "can't justify opening a ticket for 10mb" (and the argument that it's more that 1/3 of the data in proportion to the overall consumed in those 2 days - does not impress them, apparently).
So something IS broken, and I'm not alone at having it noticed. Hopefully, Rogers will notice too, the sooner - the better.
You said you downloaded a show? Depending on the show, HD or whatever.. can easily be 1gb+ just on its own.
Heck, even watching a youtube video.. if its say a 4k video.. even though your watching it on the SMALL screen, its still downloading in 4k and will eat bandwidth.
The ONLY data thing I use while not on wifi.. is stuff text based.. facebook being the MOST 'intesnive' type of thing.
There is definately something else going on if your using data while on wifi.
I have had 4+ phones with rogers..
Having as low as a 1gb plan.
And am usually on WIFI while at work and Home.
And at those times, RARELY went over 500mb. And thats with watching/streaming movies, etc on it.
While we understand that disagreements can happen, we will ask you to, please, keep it courteous! @Gdkitty dose not work for Rogers but is one of Rogers Community Forums best Resident Experts and at the end of the day, only trying to help out. Healthy debate is encouraged, but we do not like it when it gets personal. You can review our User Guidelines here.
Thank you for understanding!
A) I dont work for rogers.. make no money, have no affiliation with them.
I just get the fancy title, because I know A LOT about their products, from a user standpoint, have a technical background, and like to help people.
B) I complete understand how/what you were saying.
If you had fully read the end of my response... that there must be something wrong with your phone (or phones) in which its doing it.
ACCOUNT wise, there is nothing that can be doing it, etc.
Its up to the PHONE itself, to figure out WHAT data its using.. then to filter it to the correct 'connection', be it wifi or cellular. Once the phone routes it to the specific spot.. then its either charged via A or B.. whatever wifis internet is or cellular.
So it does sound, like its on the PHONE level.
If you want, can go through checking some things, if you are willing to provide information?
Does appear you are on Android.
Its a ROGERS phone (and your using the STOCK firmware/OS?)
Or is it unlocked.. and running any form of custom OS (cyenogen, etc).
@Jenlad18 what kind of phone do you have that you can't reliably turn data off? You seem to be much better versed in cellphone technology than I am and I have no problem keeping data off and using my wifi with my simple LG phone that came in a kids' lunchbox. The only time I turn data on is when I've received a text with a picture attached so I can see the picture. I know there are phones that default to data if the wifi signal is weak, but I believe it's a feature that can be turned off. It's called wifi assist. Google it.
Hm.. thats not a bad thing to just double check. Thanks for the idea @OLDYELLR.
I know the current iphones have it.. not sure on android though.
That if the wifi is in a LOWER percentage.. it can use some mobile data.
I made sure to turn that OFF on mine.
(even so.. if you have the cellular data OFF period.. shouldnt make a difference. I did that occasionaly wile traveling by putting it in airplane mode, then turning the wifi only back on).
Only other real thing i could think of.. it a bug in the Android firmware.
That is one thing that is good/bad about android. Its a flexible OS thats on a TON of more choices of devices.. but, generally (unless you buy an unlocked from the MFG phone), the OS is tied to the CARRIER. They are the ones who release the OS...
It COULD be a bug in the Rogers specific Android OS??
One reason that I do like iphone.. at least its the MFG who is control of the updates.. not the carrier.