Unlink Crave account from Rogers

[KriHar]

I'm trying to sign up for crave basic directly through crave but it says I already have subscription through my tv provider. I cancelled crave on my Rogers account two years ago. How do I fully remove it so I can sign up for crave separately? Also Rogers online customer service is terrible now. Can't get through to anyone on chat and the @rogershelps Twitter page doesn't help with anything. Really disappointed with this level of service.

***Added Labels***

[-G-]

That's weird.  I don't see how Crave would even know your subscription status through another provider unless you were logged into their service through their app.

Your best bet would be to contact Crave directly: https://www.crave.ca/en/contact

[KriHar]

This is the message I'm getting on crave.
You're Subscribed Through a
Provider There's an existing subscription associated with your account that you purchased through a provider. Please contact your provider to manage your plan.

[-G- · Accepted solution]

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@KriHar wrote:
This is the message I'm getting on crave.
You're Subscribed Through a
Provider There's an existing subscription associated with your account that you purchased through a provider. Please contact your provider to manage your plan.

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What happens when you try to sign into Crave, using your Rogers account credentials, AND with your direct Crave login, if you have one?  If those fail, will Crave then allow you to subscribe directly?

If you are not subscribed to Crave through Rogers, you need to contact Crave support to tell them that you are getting this message in error.  Trust me, if you are experiencing problems trying to subscribe to Crave directly, their support teams will do anything that they can to assist you.  Rogers will just try selling you a Crave subscription.

[KriHar]

Thanks I got it. I guess it auto logged me in as my Rogers account. I logged out and logged in to the right profile.