Rogers missed my Installation Appointment

[DeanoL]

I had an installation scheduled for this afternoon so I took it off work.  About 2 hours into the appointment slot I had not heard anything from anyone (I received an email confirmation a couple of days before saying it would be this afternoon).  I reached out via chat and 1 hour later I get this response from the chat agent:

I checked your acount details. There is a bit of issue here. Your account was to be activated from today and there was a technician appointment. As per the schedule, it was technician was going to be assigned for this work today morning I checked. But for some system issues, your order was showing reserved and so they could not assign the technician.
So, they escalated it to another team to check the issue. It will be resolved by them within 24 hours and then the technician appointment will be scheduled again. So, you need to wait for 1 day and they will contact you after resolving it.

Is it typical for them to not show up for an appointment and not let the customer know?  

[RogersCorey]

Good afternoon @DeanoL,

I apologize for us missing your appointment. We do typically notify our customers if your appointment needs to be rescheduled for any reason.

If you still have remaining questions or concerns regarding this issue, we can assist you directly through our forums.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[DeanoL]

Will Rogers pay me $75 for a missed appointment?  They would charge me if I cancelled/rescheduled :).

[RogersYasmine]

Hello @DeanoL ,

This is not something we would normally compensate for, however, we are happy to review your account to see what transpired and we can go from there. 

Thanks so much,

RogersYasmine