Hello, @darkknight8398.
Thank you for joining our Community and posting your query.
Slow channel changes can significantly impact your viewing experience. Can you elaborate on your Phillips Play 8K Sync Box? Is it a device that syncs your lights with your screen content?
Did you plug in your TV to the Phillips box or the Rogers Xfinity Entertainment Box to the Phillips box?
Temporarily disconnect the Philips Play 8K Sync Box and connect your Rogers TV box directly to your television. Observe if the channel change delay persists. This will help determine if the sync box is contributing to the delay.
If there is a delay even after bypassing the sync box, please follow the instructions listed in the solution post of this thread: Solved: Long delays when changing channels - Rogers Community.
If you determine it's the sync box introducing the delay in the channel change, it may be causing WiFi interference and the delay.
@-G-, @57 - any thoughts on this post?
Cheers,
RogersMoin
@darkknight8398 wrote:
Hi. I connected my entertainment tv box to a Phillips play 8k sync box. After 1 hour i try to change the channrl and i get a very long wait till the channel changes. My boxes are almost 8 years old. Anuone else have problrms
Which model set-top box do you have? Are you an Xfinity TV customer, and are you a (former) Shaw or Rogers customer?
I concur with @RogersMoin . Connect the set-top box directly to your TV to see whether the problem goes away.
With Xfinity TV, there are a few things that can cause slow channel changes:
The STB is able to get an IPv6 network address when it joins the network but IPv6 connectivity is broken in some way and the STB is not able establish a network stream with back-end servers. They fall back to using IPv4 but that can take a few seconds hence the slow channel changes.
The set-top box itself could be faulty.
It could be due to a software glitch. The set-top box hardware itself is fine but the current software build running on it is unhappy for whatever reason. I have seen a variety of weird problems occur. from time to time; e.g. the set-top box is slow to respond, weird issues with the Guide, etc. Whatever the cause, the problem will usually go away on its own. Rebooting the set-top box may or may not clear the issue.
I do not have any experience with the Philips Hue Play HDMI sync box 8K. That said, I can't see why it would have any impact on the operation of an Xfinity TV set-top box.
@darkknight8398 Are you seeing any other problems with your set-top box? Are Apps (such as Netflix, Prime Video, Disney+, YouTube, etc.) loading and working correctly?
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