Smart Home Monitoring
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Apparently my SD card stopped rec

Checked my system today and card has stopped recording. Tried to delete files off card from console and gave me error message.... Told me to insert a new card. But card was brand new like three months ago. Help!!!!!

Mcoley99 by I've been around
  • 3040 Views
  • 9 replies
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Resolved! Video recording duration on Rogers home monitoring

Hi - we recently got the home monitoring system for my grandpa and I've set up a rule for a video clip to be recorded every time his door is opened. However, the video is only 15 seconds which isn't enough time to capture anything since he moves slow...

nhbawa by I've been around
  • 9960 Views
  • 13 replies
  • 1 likes

Garage Door Openers for Smart Home Monitoring

Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...

Trav4226 by I've been here awhile
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  • 2 replies
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Resolved! Smart home chime sound preview

I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue?   ***Edite...

CZ25 by I've been around
  • 578 Views
  • 1 replies
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Resolved! Outdoor Camera intermittent stop recording on SD card

Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...

ybrik by I plan to stick around
  • 932 Views
  • 3 replies
  • 0 likes

Rogers Smarthome monitoring issue.

I have the R.S.M. Automate package and have it set to send notifications as well as video clips to my Gmail account every time my door is opened. I quickly noticed that these emails where being sent from Notifications@smarthome.rogers.com and they ar...

Missed appointments

I am at my wits end with Rogers Home Monitoring. I made an appointment back in early November, to have my current security service assessed. The soonest they could get was 5 weeks, but I was okay with that. I wasn’t okay with what happened thereafter...

mgroves34 by I've been here awhile
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  • 3 replies
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24/7 Recording - Smart Home Cameras

I am currently using 2 cameras - front and back doors. I need to record 24/7 (whether short clips or full videos)  I have a Class 10 SD card inserted into the Hub The app allows me to setup rule (motion sense on front camera) and record on the app (1...

amanarora by I've been here awhile
  • 1120 Views
  • 3 replies
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Zone motion low battery

Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions?   *** ...

spwynn by I've been here awhile
  • 1427 Views
  • 2 replies
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How to completely remove smart home monitoring

HiWe have started living in a new house for a few years now. The previous owner had smart home monitoring installed earlier.I was told that it is being misused where they could view our family privacy.How do I completely disable the smart home monito...

Repurposing Smart Home Monitoring Equipment

I am planning to cancel Smart Home Monitoring service and replace with a DIY system. I own all the equipment installed by Rogers, including the console and the sensors. What would I need to do to repurpose the system and add my own devices such as a ...

moraroad by I've been here awhile
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  • 37 replies
  • 3 likes

Resolved! Smart home Activity log

I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log?     **Labels Added**

Resolved! Rogers Smart Home Monitoring

How can an upgrad really be an upgrade to the security system when the addition of 24 hour recording requires customers to purchase new cameras to accomadate this feature? At 170 a piece I have 3 that in less then to years need to be updated. ROGERED...

RedBerry11 by I plan to stick around
  • 23057 Views
  • 96 replies
  • 0 likes

Resolved! Can I connect Alexa to my Rogers Home Security

I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up.  Connect to the various cameras, etc...   I came across articles for Google Assistant, but nothing on Alexa.   ***EDITED LABELS***

msbutton27 by I've been around
  • 12060 Views
  • 20 replies
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New Device Shows up on Touchpad but Not in App.

Hi I hope someone can help because so far Rogers Support cannot.  I plugged in a Sercomm SZ-ESW01 small appliance module.  Followed the installation guide and it shows up in Touchpad.  I can turn on and off a lamp or my coffee maker through the touch...

icyclejay by I've been here awhile
  • 1015 Views
  • 3 replies
  • 0 likes

Smart Home Monitoring Alarm Volume

Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added?     **Labels Added**

Speg80 by I'm here a lot
  • 2686 Views
  • 3 replies
  • 1 likes

Resolved! How to view SHM video

Is it possible to view the SHM video on a laptop or can you only see it via the app.  Say I'm waiting for a package and I'm in my home office which has an additional laptop.  Can I view the video on the laptop instead of using my phone.  What happens...

kimmal by I plan to stick around
  • 2208 Views
  • 1 replies
  • 0 likes