Spotify Question

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 26

Re: Spotify Question

Switch to Spotify Family Plan after 2 year promo

 

Hi, I have called Customer Service twice and got two different answers... which were both unsure. ... plus a bunch of different answers here and on the Spotify website. 

 

I am finishing my Rogers 2 year Spotify promotion. Tomorrow.

I have 2 other accounts on the Share Everything which are sharing this promotion. 

 

I now want to change to a Spotify Family Plan for $14.99/m and add other family members. 

 

Spotify won't let me do anything at all on their side. Screen just says to talk to Rogers.

And Spotify's website also says if you're with an outside provider you have to cancel the accounts in order to join the Family Plan. If I cancel the Spotify accounts won't we lose all our playlists etc? 

 

Apparently if it's the 2 year promotion however... it is supposed to just go back to a free account. (as opposed to the 6m promotion Rogers will start charging automatically.)

 

I am hoping someone will confirm that if I just sit tight and wait till it automatically expires, that all three Spotify accounts will be released from Rogers and I can then go in to Spotify's website and upgrade to a Family Plan at that time, and all playlists will remain intact....and then will be billed by Spotify not Rogers. 

 

I am getting conflicting answers as to what happens if I just sit and let it expire. Can someone please confirm?

Thanks.

 

 

Moderator
Moderator
Posts: 659

Re: Spotify Question

Good morning @TracyA,

 

I realize there is a lot of confusion when it comes to continuing a subscription which was offered as a free experience. Part of the reason is that depending on the time a customer originally switched over to a  Share Everything plan, the promotions have varied in terms of duration or price plan requirements.

 

In order for a customer to switch from Spotify to Rogers I know they are required to cancel the Spotify membership. I can't say for certain if the rules are the same if a customer wishes to go from Rogers to Spotify. This is something only Spotify support can answer. I do want to advise you that if a membership is cancelled than more than likely you will lose the playlists. 

 

I realize your free subscription ends today, please keep us posted on if you were prompted from Spotify to cancel the Rogers version to set up a new account.

 

 

 

 

 

RogersZia

 

 

 

 

 

I Plan to Stick Around
Posts: 28

Re: Spotify Question

When my 2-year Spotify subscription courtesy of Rogers ended, it just rolled back into a free account the next day.  I could then sign up for a family plan without any problems.  All playlists, etc. were restored when I paid for the upgrade (although I did have to re-download any tracks that had been saved locally to my device as they get deleted when the account drops to the free tier).

I've Been Around
Posts: 1

Re: Spotify Question

I get spotify premium for 24 months free with share everything plan. Can’t validate why?

Moderator
Moderator
Posts: 934

Re: Spotify Question

Good morning @acknight99!

 

Welcome to our Community!

 

As this is a user to user forum, this is an issue we'll likely have to assist with because it could be account related. I know you're excited to get your music streaming so let's work together to get your Premium account validated! Please PM us @CommunityHelps so that we may proceed. You can find instructions on how to PM us here.

 

Regards,

 

RogersCorey

I'm Here A Lot
Posts: 7

Re: Spotify Question

I went half way in getting free premium Spotify with rogers after an ungrade,  to find out that you can only get it once in your life time, so I stop the process midway.

 

Now I do not have the spotify credentials but Rogers is billing it to me.

 

I can't logging to Spotify to cancel the account because I don't have the credentials.

 

Rogers says to fix it at spotify but I can't log in.

 

My previous free premium account expired and is now a free one. This one works but it doesn't know anything about the new account I'm being charged for but can't use.

 

Anyone can help ?

Moderator
Moderator
Posts: 659

Re: Spotify Question

Hello and welcome to the Community @fcournoyer,

 

This sounds like an odd scenario, quick question, do you have any other Spotify accounts as well? Also, have you tried to use the same email you were trying to use initially to try and log into Spotify? I realize you never completed the set up process, but I'm wondering if you try the "Forgot Password" option and try to sign in with a temporary password?

 

If the above step doesn't work please send us a PM @CommunityHelps and we'll review your subscription information on our end. If you're not familiar how private messenger works, please review THIS blog.

 

 

 

 

RogersZia

I've Been Here Awhile
Posts: 4

Re: Spotify Question

Spotify "Listen" Link Not Working

 

I'm finding that the Spotify link to listen is is continuously telling me that there is an error and to try back again later. When I close that message it reroutes me back to the original overview page. It's been doing this now for 2 weeks that I've noticed. Is anybody else having this issue?

Social Media Specialist
Social Media Specialist
Posts: 40

Re: Spotify Question

Hey @VliciousV

 

Welcome to Rogers community forums! I love Spotify and use it regularly so I can understand where you are coming from. Are you getting the error message using MyRogers APP or the Spotify APP?

 

Any additional information you can provide would be helpful. Thanks.

 

Looking forward to your response.
 

RogersAli

I've Been Around
Posts: 1

Re: Spotify Question

Hi there! I have the Spotify premium for 6 months, it was activated a month ago. I just got a new phone today and whiped the other phone clean with my Spotify account on it. I still have my what everything plane with the same number, I just switched the SIM card into my new phone. How do I getting my Spotify back now? I want to log in but I don’t remember getting a username and password when I first signed up.
Coming on PPV!
Pacquaio vs. Broner Live
LIVE: Saturday January 19, 2019 9PM ET
Preshow: 8PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $74.99 (HD) | $69.99 (SD) | Ignite TV $74.99
Ignite TV & DTV customers can order now!
Live Weigh-In January 18th @ 6PM ET

Promotional content running all day on CH 368 DTV & 430 Ignite TV until January 19th @ 9PM